MWA55AXE Disconnects

Abcdefghijkl · April 21

Zyxel_Melen · April 21

Nebula AP offline issue, please check these FAQ first:

How to check the Cloud Control Status when AP is offline on Nebula? — Zyxel Community

[Nebula] What to do if the AP is offline? — Zyxel Community

In addition, you need to check the wireless distance and signal strength of the NWA55AXE, since it uses wireless uplink.

Abcdefghijkl · April 21

The AP keeps going off line and back online again. It is situated very close to an indoors (through the window) nwa110ax.

I honestly don’t see the point in having this AP because it is so intermittent and anyway it has no Ethernet downlink capability

Zyxel_Melen · April 22

Hi @Abcdefghijkl,

Thanks for the update. The offline event means the AP disconnects with Nebula. Can you help access it to collect the diagnostic file so we can help check it?

https://community.zyxel.com/en/discussion/17314/how-to-collect-the-nebula-ap-diagnostic-info-by-gui

Additionally, to let the Ethernet downlink work in the smart mesh mode, you need to enable the "Wireless bridge" function.

Zyxel_Melen · April 22

Attach a screenshot. The path is Menu > devices > Access points > NWA55AXE.

Abcdefghijkl · April 22

I have brought from it all outside into the same room with me because outside the connection was so bad I could never make a connection long enough to collect the debug data.

I attach the debug file for you. I had to put a .zip extension on it otherwise its not allowed by zyxel ????????

Abcdefghijkl · April 22

Screenshot 2025-04-22 at 10.37.18.png

Screenshot as requested

Zyxel_Melen · April 25

Hi @Abcdefghijkl

Thanks for the diagnostic file. The reason you have to zip it is the community platform limitation. Sorry for the inconvenience.

After checking your NWA55AXE disconnect is more likely due to the poor uplink signal strength. Please reference this FAQ to improve the repeater uplink signal strength:

[Nebula] How to extend wireless coverage by configure smart mesh? — Zyxel Community

Or, use the Ethernet cable to connect the APs, which is a stable connection than mesh system.

MWA55AXE Disconnects

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