Strange log message. Is this an error?

124

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  • peos42
    peos42 Posts: 35  Freshman Member
    First Comment Friend Collector

    Still investigating?

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,177  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @peos42 ,

    To move forward with this case, we would like to ask your support, so please check your community inbox for a detailed discussion.

  • peos42
    peos42 Posts: 35  Freshman Member
    First Comment Friend Collector

    I have acted on that March 21. What is happening. Wating….

  • peos42
    peos42 Posts: 35  Freshman Member
    First Comment Friend Collector

    Hello @Zyxel_Judy

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,177  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @peos42 ,

    We have identified the root cause and are currently implementing a solution. We need additional time to monitor the system to ensure the issue has been completely resolved. We will provide an update once the fix is confirmed to be successful.

  • NEP
    NEP Posts: 79  Ally Member
    First Comment Friend Collector Second Anniversary

    Hello,

    Just wanted to comment that I am having the exact same issue with an XGS2210-52HP. Both ports have a Kantech door controller (less than 4w draw). Don't recall seeing it mentioned but I see about 10k logs mainly with the Searching and Delivering Power error. They happen every few minutes.

    Unlike peos42, we have quite a few devices on the switch, enough to draw too much PoE power. However, you can see that usage is way low and outside of a reboot there is no way that the devices should ever max it out.

    Same as peos42, these devices and cables have not been touched since they were installed. I don't often check the logs, so I am unsure how long it has been happening. Also, I am not aware of port flapping or any loss of connectivity.

    Anyway, not sure if the fix for peos42 is being pushed to other devices, but wanted to chime in. Let me know if you would like more information. Thanks!

    PoE Mode	        Consumption	
Total Power (W)	        375.0	
PoE Usage (%)	        18	
PoE Usage Threshold (%)	90	
Consuming Power (W)	69.0	
Allocated Power (W)	NA	
Remaining Power (W)	306.0

    1015 2025-05-02T09:10:20-05:00 NO system: PethPse Port 22 OnOff Trap, Port Detection Status is Searching
1016 2025-05-02T09:10:19-05:00 NO system: PethPse Port 22 OnOff Trap, Port Detection Status is Delivering Power
1017 2025-05-02T09:10:15-05:00 NO system: PethPse Port 16 OnOff Trap, Port Detection Status is Searching
1018 2025-05-02T09:10:13-05:00 NO system: PethPse Port 16 OnOff Trap, Port Detection Status is Delivering Power

    3277 2025-05-02T05:36:10-05:00 WA system: Recovered of PoE over system budget event (port 22)
    
3279 2025-05-02T05:36:02-05:00 WA system: PoE over system budget event (port 22)
    
4157 2025-05-02T04:36:26-05:00 WA system: Recovered of PoE over system budget event (port 16)
    
4159 2025-05-02T04:36:22-05:00 WA system: PoE over system budget event (port 16)
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,177  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @NEP ,

    Could you please share the type/model and required power specifications of all client devices connected to your XGS2210-52HP switch?

    Additionally, please collect the technical support information and share it with us either in this thread or via private message by clicking on my account name and selecting 'Message'.

    [Switch] How to collect the Tech-support Info on V4.70 firmware version and older? — Zyxel Community

  • NEP
    NEP Posts: 79  Ally Member
    First Comment Friend Collector Second Anniversary
    edited May 6

    Hi @Zyxel_Judy. I sent you a private message with the details requested.

    For anyone else with this issue who may want to compare, the switch is running a mix of door controllers and Voip phones. Max consumption is 283.8(PoE)-546.3(PoE+) out of 375W, with normal operation around 70W.

    Edit: Corrected the max consumption values.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,177  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @NEP ,

    The symptoms on your XGS2210-52HP appear to be related to the PoE power negotiation on a specific port. We recommend changing the Power-up method of port 16 and 22 to "Force-802.3at" to determine if this eliminates the logs.

    The path to configure: Port > PoE Setup > PoE Setup

  • peos42
    peos42 Posts: 35  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/76740#Comment_76740

    @Zyxel_Judy And the work is going as planned? Not that it is time critical as none of the logged problems causes real world problems, but still… How is it going? Any new firmware on the way? Days? Weeks? Months?

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