Strange widget values: "Access points by usage" VS. "Access point clients by usage"

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GiuseppeR
GiuseppeR Posts: 658 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
edited May 2025 in Nebula

Hello everyone,

I have a site with a security router + 2 APs.

If I look at these two widgets I see huge difference in value:

immagine.png

Both of them are summarizing last 24h but on the left you see only 7 MB of usage.

Does "access point by usage" include also traffic spent via security router?

Accepted Solution

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited May 2025

    Hi @GiuseppeR,

    Access point by usage isn't include the wireless traffic on security router.

    Comparing with our field trial network's dashboard, it is strange that the Access points by usage > Traffic value is smaller than the top of client in Access point clients by usage.

    image.png

    May I know if the issue remains? If so, please help to enable Zyxel support access, we will access to check this issue.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 658 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hello @Zyxel_Melen

    yes it persists:

    immagine.png

    I sent you the remote access via PM

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    Since your topology is USG Lite 60AX as mesh root and NWA50AX PRO as mesh repeater, this will cause the Access points by usage widget displays less than expected.

    After checking, this is the "Access points by usage" widget only trace the traffic passing the uplink. If the traffic is between the same AP same SSID or the AP uplink is USG Lite 60AX (mesh root), the traffic will not be recorded in this widget.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 658 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hello @Zyxel_Melen

    do you plan to fix that detail considering USG 60AX mesh capabilities?

    It could be useful to read that value properly, like if the AP was going to internet via RJ45 and not via mesh

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @GiuseppeR

    Yes, we have this in our feature request list.

    Also, I create an idea post. We will monitor the comments and vote to evaluate this idea.

    Display correct value in Access points by usage widget when APs are USG Lite 60AX's mesh repeator — Zyxel Community

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 658 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hello @Zyxel_Melen

    thanks a lot for this update. I liked the idea post too, of course.

  • GiuseppeR
    GiuseppeR Posts: 658 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hi @Zyxel_Melen

    I updated USG LITE 60AX to V2.30(ACIP.1) but I still see the lack of traffic infos on the widget when having all the APs as mesh network:

    immagine.png

    So having this topology:

    immagine.png

    Is still an issue to have the possibility to monitor the network traffic?

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