Alert in NWA90AX

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FabioBasso
FabioBasso Posts: 10  Freshman Member
Zyxel Certified Sales Associate First Answer First Comment Second Anniversary
in Wireless

I'm seeing an alert message in the Nebula app for an NWA90AX device, but how can I identify the reason for the alert?

alert-NWA90AX.png

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  • Zyxel_Tina
    Zyxel_Tina Posts: 82  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 5 Answers First Comment

    Hi @FabioBasso,

    To find out the exact reason for the alert you’re seeing in the Nebula mobile app, you’ll need to check the device’s event logs or alert details in the Nebula Control Center (NCC) web interface. The mobile app typically only shows a general warning, while the web portal provides more detailed information.

    Here’s how you can check it:

    1. Log in to your Nebula Control Center (NCC) account using a web browser.
    2. Go to Site-wide > Devices > Access points.
    3. When the status shows “amber: alert”, hover over the icon to check what is the problem. Alternatively, to pinpoint the exact error, click on your device to open its details page to check the alert information.
    4. If you would like to view detailed logs, you can navigate to the Event log tab to review recent system logs and alerts.

    You can refer to this FAQ for more instructions on checking the AP status via NCC if needed.

    Zyxel Tina

  • FabioBasso
    FabioBasso Posts: 10  Freshman Member
    Zyxel Certified Sales Associate First Answer First Comment Second Anniversary

    Should that be the only reason for the alert?

    Captura de tela de 2025-07-24 08-13-47.png
  • Zyxel_Tina
    Zyxel_Tina Posts: 82  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 5 Answers First Comment

    Hi @FabioBasso,

    The "Uplink: 100M/Full" alert indicates that your access point is connecting at 100 Mbps instead of the expected Gigabit speed, which can significantly impact your WiFi 6 performance.

    Quick checklist:

    • Verify you're using a Cat5e/Cat6 cable with all 8 cores
    • Test with a different switch port
    • Check if your switch port supports Gigabit speeds

    If the issue persists after following the guide, please share:

    1. Your switch model and specifications
    2. Cable type and length
    3. Results from trying different ports

    For detailed troubleshooting steps, please refer to this

    https://community.zyxel.com/en/discussion/17127/tips-to-troubleshoot-uplink-speed-link-rate-alert-status-with-nebula-access-points

    . If you encounter other issues in the future, you may also use this guide to check the AP status.

    Zyxel Tina

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