Firmware upgrade from Nebula 19.10 - error with XGS1930-52HP

GiuseppeR
GiuseppeR Posts: 534 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

I tested the firmware upgrade option from Nebula 19.10 to newest hardwares' firmwares.

I tested APs, switches and firewalls.

Everything seems smooth, except with XGS1930-52HP: I tested it twice.

As you can see here:

immagine.png

And here

immagine.png

The "last upgrade time" is updated but no firmware update was completed successfully.

How can I solve this issue?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,051 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited July 30

    Hi @GiuseppeR

    Please help to check:

    1. Check if this switch is online.
    2. Check if the uplink firewall allows "*.nebula.zyxel.com" and "port 443."

    Also, could you help enable zyxel support access and this org's name so I can help to check what caused this failure?

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 534 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Melen

    right now, so after 12 hours from those errors I see it online and updated:

    immagine.png

    Do you still need to access it to check something?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,051 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    Yes, we will collect the tech support and check if this is a sync issue or others.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 534 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Melen

    you are welcome, sent you a PM with details.

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