Nebula Pro Trial Pack License Not Working

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aduw1ng
aduw1ng Posts: 2 image  Freshman Member
in Nebula

Hello,

I activated the Nebula Pro Trial pack 30 day license. However there is a banner on top saying I am using the Base pack.

How do I apply the trial license?

Thank you.

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,589 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Lohkamp

    You see the banner is because enable the Nebula Pro pack trial will not change your organization type, if you mentioned the pro trial license is in the License & Inventory > trial tab.

    image.png

    Although the organization type is base pack, you can still use all of the features including those that require the organization type to be PLUS/PRO pack.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,589 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @aduw1ng,

    When the Nebula Pro Pack trial is activated, you will see your organization is using the Base pack.

    It is a normal behavior, you could check the Pro Pack trial status in Organization > License & Inventory > trial.

    Hope it helps.

    Zyxel Melen


  • Lohkamp
    Lohkamp Posts: 31 image  Freshman Member
    First Comment Friend Collector First Anniversary

    We have the same problem - activated the pro trial license for a new customer but it shows (in German) "in Bearbeitung" (= in processing) for several days now.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,589 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Lohkamp

    You see the banner is because enable the Nebula Pro pack trial will not change your organization type, if you mentioned the pro trial license is in the License & Inventory > trial tab.

    image.png

    Although the organization type is base pack, you can still use all of the features including those that require the organization type to be PLUS/PRO pack.

    Zyxel Melen


  • Lohkamp
    Lohkamp Posts: 31 image  Freshman Member
    First Comment Friend Collector First Anniversary

    Ok, thank you very much.

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