Widget malfunction - "Clients by manufacturers"

GiuseppeR
GiuseppeR Posts: 519 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

this morning I have all the ORGs with this malfunction:

immagine.png immagine.png immagine.png

How can I solve this issue?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,990 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited September 12

    Hi @GiuseppeR

    I checked some of our site's clients and had the same issue.

    Could you help to provide the issue client's MAC address with us so we can have further investigation? (Few of clients is enough) You can find it in the client page, please remember to check the manufacturer display option.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 519 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    sent you a PM with a link for the files with MACs

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,990 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    Sorry for the delayed update. This issue has been solved last Tuesday. We also add a monitor log to monitor this issue to prevent similar issues from happening.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 519 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    I still see some "Unspecified" items….

    Health organization:

    immagine.png

    Textile Company:

    immagine.png
  • Zyxel_Melen
    Zyxel_Melen Posts: 3,990 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    I checked with our team and there was no issue after we add the monitoring tool. About this issue, it is more likely the MAC address is not able to verified. I used the wireshark OUI Lookup Tool and get the same result. So, the issue is from the device's vendor, not Nebula can't verify the MAC/OUI.

    Zyxel Melen


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