SCR 50AXE V1.20(ACGN.0) - no traffic on "Security router network applications"

GiuseppeR
GiuseppeR Posts: 480  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

after the firmware upgrade I cannot see any sort of traffic on the widget with some of my ORGs (healthcare in this case):

immagine.png

Also on another ORG with that security router I can see almost zero traffic (pharmacy here):

immagine.png

And another one too (building site here):

immagine.png

How can I fix it?

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 249  Master Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @GiuseppeR,

    To further investigate this issue, we’ll need to check more details from your device.

    Could you please:

    1. Enable Zyxel Support Access on NCC.
    2. Provide us with your org. & site name and the diagnostic info file.

    Kindly send these information to us via private message for security reasons.

    Once we receive the information, we’ll proceed with the analysis and update you accordingly.

    Zyxel Tina

  • GiuseppeR
    GiuseppeR Posts: 480  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Tina

    everything sent via PM.

    1. enabled
    2. you have 3 different ORGs shared with you

    Have a nice day

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