blocked by key handshake fail - Iphone 16 - IOS

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  • Zyxel_Melen
    Zyxel_Melen Posts: 3,860  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @venom

    Thanks for your update! We will wait for your next update and keep clarifing this issue.

    Zyxel Melen


  • venom
    venom Posts: 8  Freshman Member
    First Comment Friend Collector
    edited July 18

    —download by Zyxel Melen—

    Hello @Zyxel_Melen
    I have the same problem after resetting the network settings and with the Zyxel APs in WPA3.
    Test 2 doesn't seem necessary because I only use an SSID on Zyxel AP
    For test 3, I downloaded the debug, see attached
    The screenshot shows the times with errors.

    Thanks

    image.png
  • Zyxel_Melen
    Zyxel_Melen Posts: 3,860  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited July 18

    Hi @venom

    Thanks for the file. We are investigating on it and will update you once I have further information.

    Zyxel Melen


  • venom
    venom Posts: 8  Freshman Member
    First Comment Friend Collector

    Hello @Zyxel_Melen
    For several weeks now, I have been testing the connection on my phone to a new SSID that I created on my Zyxel WiFi access points.
    The result was satisfactory at first, but over time the problem has returned, and I regularly experience disconnections/reconnections on my WiFi.
    How can we continue the debug?

    Thanks

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