can't delete admins (after transfering organization)

Dpj
Dpj Posts: 194 image  Master Member
Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector
in Nebula

As you know i'm busy with changing the organization. So i created 2 environments.

And now i was documenting how to transfer an organization from the old nebula environment to the new one. And it is working. But there is one group transfered also at the admin side.

So when i go to the organization, and then administrators, i see all admins of this organization. (i'm the owner), but there is also one group transfered.

i see

image.png

behind the name. and i can see from the name it's from the old environment. How to delete this one?

I cannot find it anywhere further.

(i think it's because i transfered the MSP license) from that environment to the new one.

But not sure.

Yours Dennis

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 317 image  Master Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @Dpj,

    To better assist you and provide accurate instructions, we will need to investigate this further. Please enable Zyxel Support Access and provide your org. & site name, as well as the exact name of the admin group you wish to remove, via private message. Additionally, since this involves MSP features, please also ensure that MSP Support is enabled.

    image.png

    Thank you for your cooperation!

    Zyxel Tina

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