Nebula Cloud Service Incident 2025-10-20 06:49 ~ 09:24 (UTC+0)

Dear Nebula Users,

The system had some issues due to an incident from AWS.

Issue Started from:
2025-10-20 06:49 (UTC+0)

Resolved:
2025-10-20 09:24 (UTC+0)

Issue Symptom & Risk:

• H series device can't onboading and can't apply license.
• USG FLEX / ATP series's security services might encouter issues:
  • Signature update service
  • Cloud query
  • Sandboxing
• Marketplace/Circle/Payment gateway services are also affected.
• Some pages are unable to load successfully. (Start from 202510/20 09:19 (UTC+0) and end at 2025/10/20 10:01(UTC+0))
  

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support