My devices see the modem as a hotspot

wenijaj172 · October 14

I've backed up my iPhone 11 using the modem (ZyXEL EX3501-T0) connected to Türk Telekom fiber internet, and I can't even log in to the iCloud login page while connected to Wi-Fi. In addition to all these issues, I've been experiencing Wi-Fi disconnection on all my phones as soon as I turn off the screen. I've been trying to find a solution to this problem since the day the modem was connected (about 1.5 months ago), but there are very few resources online, and the ones I've found either offer solutions I've tried before but haven't been successful, or they have no solution at all. I suspect the problem is with the modem, and I'm asking for your help.

In the picture, it says "Should apps be downloaded using cellular data?" even though I am connected to my modem.

Liba · October 14

You may need to check first whether your router has Internet service from Türk Telekom. So I think you can contact Türk Telekom to check your internet serveice and the settings of EX3501-T0.

wenijaj172 · October 15

When I contacted Türk Telekom, they couldn't find any problems. They said that if I opened a ticket, they could replace my modem with a different one, depending on their stock, as there were other users experiencing the same issue with the same modem. However, there is a problem: three families in my immediate neighborhood also use this modem, and the same problem occurs with all three of them. I don't know if the problem is with the ISP, the modem, or the devices being used, but I'm working hard to resolve it. If you wish, I am ready to share the modem logs with ZYXEL.

wenijaj172 · October 27

Is there anyone authorized who can help with this matter?

My devices see the modem as a hotspot

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