Device show in My devices and services but not in organization device list

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hmchen
hmchen Posts: 2 image  Freshman Member
edited November 2025 in Nebula

I have an AP and would like to unregister from an organization but failed. Here is the snapshot of the device.

image.png

However, I cannot find it from the device list from the organization.

image.png

What can I do to unregister the device?

Accepted Solution

  • Zyxel_Tina
    Zyxel_Tina Posts: 593 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Answer ✓

    Hi @hmchen,

    Welcome to Zyxel Community!

    May I know the reason why you would like to unregister the device from the organization?

    Please note that when a device is removed from an organization, its ownership still remains with the original owner account.

    If your intention is to transfer the device to another account’s organization, please use the Nebula Mobile App to scan the device’s QR code and register it again under that account.

    This method ensures that the device ownership is properly updated and can be managed from the desired account.

    Zyxel Tina

All Replies

  • PeterUK
    PeterUK Posts: 4,377 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary

    look in > License & inventory > Devices

  • GiuseppeR
    GiuseppeR Posts: 615 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @hmchen

    you have to go here and select "Remove from organization":

    immagine.png
  • Zyxel_Tina
    Zyxel_Tina Posts: 593 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments
    Answer ✓

    Hi @hmchen,

    Welcome to Zyxel Community!

    May I know the reason why you would like to unregister the device from the organization?

    Please note that when a device is removed from an organization, its ownership still remains with the original owner account.

    If your intention is to transfer the device to another account’s organization, please use the Nebula Mobile App to scan the device’s QR code and register it again under that account.

    This method ensures that the device ownership is properly updated and can be managed from the desired account.

    Zyxel Tina

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