"SSID by usage" showing more SSID than expected

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GiuseppeR
GiuseppeR Posts: 539 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

on a site I have 3 SSIDs.

Let me call them Red, Blu, Violet.

On the "SSID by usage" widget I see 2 times the Red SSID instead of only one:

immagine.png

Why is it showing double SSID?

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @GiuseppeR,

    For the "SSID by usage" widget, the system does not group traffic solely by SSID name. It also differentiates usage based on the security mode actually used by the client. If your SSID is configured with WPA3 Transition Mode, clients may connect using either WPA3 or WPA2 (fallback). When both types of clients are present, Nebula will count them as two separate entries in the widget, even though they belong to the same SSID. This might explain why the “Red” SSID appears twice in the widget for a single SSID name.

    Additionally, you can check the details under Site-wide > Monitor > Access points > Summary report, and refer to the “Top SSIDs by usage” section, as shown in the example image below.

    image.png

    Zyxel Tina

  • GiuseppeR
    GiuseppeR Posts: 539 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Tina

    thanks for letting us know this detail, that is the answer also for my case:

    immagine.png

    Do you plan to update the widget with the specific detail regarding the security protocol that is used or not?

    Thanks in advance for the info 😁

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