Nebula Website Resetting to Default

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SkyGoat
SkyGoat Posts: 39 image  Freshman Member
First Answer First Comment Friend Collector Third Anniversary
in Nebula

I have a problem that started yesterday.

On the Nebula website any page that displays as a table e.g. Switches, Access Points, Switch Ports, has reverted back to the default columns.

image.png

If I reselect the columns I want, it will work, but if I refresh the web page the columns will revert back to the default again.

I've tried it on multiple computers and Chrome and Edge browsers and the same thing happens on all of them.

Anyone else seeing the same problem?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,129 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @SkyGoat

    The account for this issue is not a shared account, is it? Could you help to use Jam to record this issue and share the link with us (via private message). We will check this video first and find how to solve it.

    Zyxel Melen


  • SkyGoat
    SkyGoat Posts: 39 image  Freshman Member
    First Answer First Comment Friend Collector Third Anniversary

    I confirm the account is not a shared account.

    The same issue is happening for all the accounts in our Zyxel Organisation.

    I have private messaged you a video of the problem.

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