Google forced me to change my email address

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ChristianWolf
ChristianWolf Posts: 3 image  Freshman Member
First Comment
in Nebula

Hello Everybody,
Since google forced me to change my email address, I can't log into my "old" account. But I have some devices connected to the account and can't use them anymore.
How can I manage this situation?
Thank you all

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 529 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @ChristianWolf,

    Welcome to the Zyxel Community!

    Regarding the issue you have encountered, please note that a change to your primary Google email does not automatically update the registered email or login credentials for your Nebula account. Could you please help confirm if you are unable to log in to your Nebula account even when using the original/old email address and password?

    In addition, please share your old and new email addresses with us via PM so we can investigate further.

    Thank you for your cooperation!

    Zyxel Tina

  • ChristianWolf
    ChristianWolf Posts: 3 image  Freshman Member
    First Comment

    Hy Tina,

    thank you very much, I sent you a PM.

    Christian

  • Zyxel_Tina
    Zyxel_Tina Posts: 529 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @ChristianWolf,

    After confirming ownership, we have transferred your device to your new email account and verified it's now properly bound there.

    Please note that this process reset the switch to factory default, so you'll need to reconfigure it as needed and add it to your desired Nebula Org and Site. Feel free to let us know if you encounter any issues or need further assistance.

    Zyxel Tina

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