No confirmation and no license

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PETER2019
PETER2019 Posts: 3 image  Freshman Member
First Comment Sixth Anniversary
in Nebula

I purchased a license three times, in all cases I had an error in the Zyxel site.

dcde1825038e4964a8fc9113453384de 7051505685140746 FastSpring EU fsprg.nl xui-99986183

This is the payment on my Bank (the third one)

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @PETER2019

    We see these three orders were paying by PayPal. Didn't you receive the receipt? And what error did you have?

    About the license, since you purchased the licenses on Nebula, the licenses will assign to your devices directly.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @PETER2019

    We see these three orders were paying by PayPal. Didn't you receive the receipt? And what error did you have?

    About the license, since you purchased the licenses on Nebula, the licenses will assign to your devices directly.

    Zyxel Melen


  • PETER2019
    PETER2019 Posts: 3 image  Freshman Member
    First Comment Sixth Anniversary

    Good afternoon,

    Yes to was paid with PayPal, but when the payment was selected I received an error. Error processing payment. I tried again and again an error. So I thought it was due to PayPal. I did not see the the licenses in the Dashboard, but that is my bad (I was just reading the text incorrectly, the screen is not showing active licenses but licenses with an expiration longer then 90 days.)


    So when I had the second error I paid with ideal. This was also giving a similar error, but then I saw the licenses.

    So I have now 3 licenses, 1 active for 2 devices and 2 pending.

    Not sure if this can be solved, otherwise I will use the licenses when the year is ending next year. Preferably I would like a refund if possible.


    thanks,


    peter

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,263 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @PETER2019

    We recommended retaining the licenses, as upon the expiration of the current license, the subsequent license will be activated, thereby ensuring that his organization benefits from the appropriate features.

    Zyxel Melen


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