change email

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elliberto
elliberto Posts: 2 image  Freshman Member
First Anniversary
edited December 2025 in Service & License

I Tried to change my Nebula email using Manage account, but window did not allow me to update my email. Can someone from Zyxel help me with this or is there another way to do this? Deleting my account is not an option because of Zyxel subscriptions associated with it

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  • Zyxel_Ivan
    Zyxel_Ivan Posts: 410 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited December 2025

    Hi @elliberto,

    I checked the system and the feature about account, all is good now.

    I also found the reason caused you unable to change email. Consider the privacy and account security, I'll share the solution with you through PM. Please check your PM.

    Thanks.

    Ivan

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