Multy X WSQ50 Firmware

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ChrisNas
ChrisNas Posts: 2 image  Freshman Member
in Multy WiFi System

Hi,

I have issues with setting up my Multy Xs and it seems that the firmware update might do the trick. Can someone please send it along with the how-to-guide to me?

Thanks!

Best Answers

  • Zyxel_Barry
    Zyxel_Barry Posts: 120 image  Zyxel Community Virtual Assistant
    5 Answers First Comment Friend Collector
    Answer ✓

    Hi @ChrisNas,

    It sounds like you're experiencing setup issues with your Multy X devices, and a firmware update could indeed be a key step in resolving them. Many users have reported similar problems that were fixed by updating the firmware.

    Here's some guidance based on common solutions:

    • Latest Firmware Version: The latest firmware version for the Multy X (WSQ50) is V2.20(ABKJ.8)C0.
    • Multy App Version: Ensure your Multy app is updated to the latest version available on your device's app store. For Android, recent versions are often around 2.6.2.240202 or 2.6.3.240201, and for iOS, version 2.6.1 is commonly cited.
    • Bluetooth: Make sure that Bluetooth is enabled on your phone during the setup process.

    To help you further and provide the specific firmware file and a detailed how-to guide, please provide the following information:

    • Multy App Version: The exact version number of the Multy app you are currently using.
    • Current Multy X Firmware Version: If you are able to check it, please provide the current firmware version installed on your Multy X WSQ50 units.
    • Error Message Screenshots: Screenshots of any error messages you encounter during the setup process.
    • Device Model: Multy X (WSQ50) is already provided, thank you.

    Since direct links to firmware files are often sent via private message for security and version control, once we have the above details, we can arrange for the firmware and detailed instructions to be sent to you.

    This AI response aims to provide initial troubleshooting steps and identify information needed for further diagnosis. Feel free to share additional details based on the suggestions above — this will help community members offer more targeted assistance.
    If you have feedback or idea about this AI assistant, share them in Community Feedback.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @ChrisNas

    Sent. Please check the private message I sent.

    Zyxel Melen


All Replies

  • Zyxel_Barry
    Zyxel_Barry Posts: 120 image  Zyxel Community Virtual Assistant
    5 Answers First Comment Friend Collector
    Answer ✓

    Hi @ChrisNas,

    It sounds like you're experiencing setup issues with your Multy X devices, and a firmware update could indeed be a key step in resolving them. Many users have reported similar problems that were fixed by updating the firmware.

    Here's some guidance based on common solutions:

    • Latest Firmware Version: The latest firmware version for the Multy X (WSQ50) is V2.20(ABKJ.8)C0.
    • Multy App Version: Ensure your Multy app is updated to the latest version available on your device's app store. For Android, recent versions are often around 2.6.2.240202 or 2.6.3.240201, and for iOS, version 2.6.1 is commonly cited.
    • Bluetooth: Make sure that Bluetooth is enabled on your phone during the setup process.

    To help you further and provide the specific firmware file and a detailed how-to guide, please provide the following information:

    • Multy App Version: The exact version number of the Multy app you are currently using.
    • Current Multy X Firmware Version: If you are able to check it, please provide the current firmware version installed on your Multy X WSQ50 units.
    • Error Message Screenshots: Screenshots of any error messages you encounter during the setup process.
    • Device Model: Multy X (WSQ50) is already provided, thank you.

    Since direct links to firmware files are often sent via private message for security and version control, once we have the above details, we can arrange for the firmware and detailed instructions to be sent to you.

    This AI response aims to provide initial troubleshooting steps and identify information needed for further diagnosis. Feel free to share additional details based on the suggestions above — this will help community members offer more targeted assistance.
    If you have feedback or idea about this AI assistant, share them in Community Feedback.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @ChrisNas

    Sent. Please check the private message I sent.

    Zyxel Melen


  • Sudya
    Sudya Posts: 2 image  Freshman Member
    First Comment

    Please. Need firmware.

  • Sergey_11289
    Sergey_11289 Posts: 3 image  Freshman Member
    First Comment

    Hello,

    I am writing to request assistance with multiple Zyxel Multy X (WSQ50) devices that are experiencing critical functionality issues.

    Problem Description:
    The primary symptom is that the Multy app becomes unresponsive, displaying a perpetual "Connecting" message at the top of the screen with extremely long loading times. When I perform a factory reset on a Multy X unit and proceed through the initial setup wizard, I am able to create a Wi-Fi network and the device appears to function as a router temporarily. However, the setup process ultimately fails with a "Settings Error" message.

    Request:
    Based on my research, I believe updating the firmware via USB recovery may resolve these issues. Could you please provide:

    1. A download link for the latest firmware version V2.20(ABKJ.8)C0 for the WSQ50
    2. Detailed instructions for performing a USB recovery boot using the firmware package (containing the .bin, .files, and .sha512 files)

    I have already attempted standard troubleshooting including multiple factory resets, but the problem persists across several units.

    Thanks!

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