Mysterious SSID

Hi @jbph1,

It sounds like you're encountering an unexpected SSID, "Zyxel_Upstairs_EXT," on your NWA50AX, even though it's not configured in your Nebula Control Center. This can be confusing, but there are a few common reasons for this behavior.

Here's what you can check and how to address it:

• Smart Mesh Wireless Link: The NWA50AX supports Smart Mesh, which can create hidden SSIDs for wireless backhaul or extension purposes. If you have another Zyxel access point in a Smart Mesh setup, the "_EXT" SSID might be part of this feature. Even if you're not intentionally using Smart Mesh, sometimes default settings or previous configurations can enable it. If you have multiple Zyxel APs, ensure that Smart Mesh is configured as expected or disabled if not in use. You would typically manage Smart Mesh settings within the Nebula Control Center.
• Hidden SSID Configuration: While you don't see "Zyxel_Upstairs_EXT" listed, it's possible it's configured as a hidden SSID. Hidden SSIDs do not broadcast their name but can still be detected by devices during scans. Check your SSID advanced settings in Nebula to ensure no hidden SSIDs are unintentionally enabled. Navigate to Site-wide > Configure > Access points > SSID advanced settings and review each SSID.

To remove the "Zyxel_Upstairs_EXT" SSID without a factory reset, you'll need to identify its source within Nebula.

Here's how to proceed:

• Review Nebula SSID Settings:

  • Log in to your Nebula Control Center.
  • Navigate to Configure > Access Points > SSID Settings.
  • Ensure "Advanced mode" is toggled on to see all available options.
  • Carefully review all listed SSIDs and their configurations. Look for any SSIDs that might be related to "Zyxel_Upstairs_EXT" or any unintended active SSIDs.
  • Also, check Configure > Access Points > SSID advanced settings and specifically look at the "Hide SSID" option for any of your existing SSIDs. If this is enabled for an SSID, it won't be visible in the normal list but will still broadcast.

• Check Smart Mesh Settings (if applicable):

  • If you have more than one Zyxel AP, go to Site-wide > Configure > Access points > AP & port settings to verify your Smart Mesh configurations.

To help us further investigate and provide more specific guidance, please provide the following information:

• Device Firmware Version: What is the current firmware version of your NWA50AX?
• Network Topology: A simple diagram or description of how your NWA50AX is connected to your network (e.g., connected to a router, another Zyxel AP, etc.).
• Screenshots: Screenshots of your SSID settings and SSID advanced settings from the Nebula Control Center.
• Nebula Support Access: To allow our support team to directly view your cloud environment configuration and significantly shorten troubleshooting time, please enable Zyxel Support Access via Help > Support Request in your Nebula console.
• Organization and Site Name: Please provide your Nebula Organization and Site name.