Unable to split the Network

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Marcel_N
Marcel_N Posts: 5 image  Freshman Member
First Comment Friend Collector
in Mobile Broadband

Hello. I Can´t split the Wireless Lan Networks in 2.4 G and 5 Ghz, the checkbox is greyed out.

My backup File is attached below.

Greetings

Marcel N

Backup_Restore.txt

All Replies

  • Zyxel_Barry
    Zyxel_Barry Posts: 120 image  Zyxel Community Virtual Assistant
    5 Answers First Comment Friend Collector

    Hi @Marcel_N,

    I understand you're experiencing an issue where the option to split your 2.4 GHz and 5 GHz Wireless LAN networks is greyed out on your Zyxel Mobile Broadband device.

    This typically happens when certain features like Mesh or MLO (Multi-Link Operation) are enabled, as they often require a combined SSID for both bands.

    To help resolve this, please provide the following information:

    • Device Model: Please specify the exact model of your Zyxel Mobile Broadband device.
    • Firmware Version: The current firmware version running on your device.
    • Screenshots: If possible, provide screenshots of the "Wireless" or "Wi-Fi Settings" page where the checkbox is greyed out. This will help us understand the context.
    • Network Topology: A simple diagram of your network setup, if applicable.

    If your device is managed by Zyxel Nebula, please enable Zyxel Support Access to allow our team to view your cloud environment configuration directly. This can significantly shorten troubleshooting time.

    • Go to Help > Support Request in your Nebula console.
    • Enable "Invite Zyxel support as administrator" and set the expiration days.
    • Provide your Organization name and Site name.

    This AI response aims to provide initial troubleshooting steps and identify information needed for further diagnosis. Feel free to share additional details based on the suggestions above — this will help community members offer more targeted assistance.
    If you have feedback or idea about this AI assistant, share them in Community Feedback.

  • Marcel_N
    Marcel_N Posts: 5 image  Freshman Member
    First Comment Friend Collector

    Thanks for the answer.

    After i purchased my FWA515, i Upgraded the Firmware to 1.60(ACPZ.0)CO. This was the latest Firmware to downoad on the 515 Download Page. After posting my request for help, i decided to roll back to 1.50(ACPZ.0)CO. This fixed my Problem and i am now able to split Networks. Under 1.60 i was even unable wwhen i disabled MLO in W-Lan Settings because the Page said something about disable Mesh,but i was unable to find the the settings for that. For now, my Problem is solved.

    My Device Model is the Nebula FWA 515

    Greetings

    Marcel N.

  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @Marcel_N,

    Thank you for the update. The issue where you can't split the 2.4 GHz and 5 GHz Wireless LAN networks in v1.60 (with the checkbox greyed out) is likely due to the configuration not being fully imported at the time.

    Please try upgrading again—this should allow you to disable “Keep 2.4G and 5G the same" option.

    Let us know if it works or if you need further assistance!

    Zyxel Tina

  • Marcel_N
    Marcel_N Posts: 5 image  Freshman Member
    First Comment Friend Collector

    Hello @Zyxel_Tina ,

    I Upgraded the Firmware to 1.60, selected Restore Factory settings and after a Router Restart, i am able to split Networks again.

    Seems like that have solved my Problem.

    Thank you very much for the help.

    Greetings

    Marcel N.

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