LTE7490-m904 SMS management

Options
Gordian
Gordian Posts: 4 image  Freshman Member
First Comment Friend Collector
edited January 28 in Mobile Broadband

Good Morning, looking into the manual of the LTE series that is including the indoor routers too, this is not so clear, so I ask. Being a 4G outdoor CPE, using a mobile connection, quite often there is the needs to have access to the SMSs to be able to manage the mobile subscription. On the LTE7490 it looks like this is not possible, or at least I can't find into its menu any SMS related field. Is it really this way?
If so, I find it quite a big lack on the standard firmware, also considering it's very unpractical to have to go on a roof to recover a sim card, put it in a mobile to be able to read the messages.

Accepted Solution

  • Zyxel_Barry
    Zyxel_Barry Posts: 120 image  Zyxel Community Virtual Assistant
    5 Answers First Comment Friend Collector
    Answer ✓

    Hi @Gordian,

    Thank you for reaching out to the Zyxel Community regarding SMS management on your LTE7490-M904. I understand the inconvenience of not being able to access SMS directly on an outdoor CPE.

    Based on our current information and community discussions, the LTE7490-M904, as an outdoor mobile router, typically does not support direct SMS management through its web interface. While some Zyxel mobile routers like the FWA505 do offer SMS functionality via the local web GUI, this feature is not consistently available across all outdoor CPE models due to their product positioning.

    For devices that do support SMS, the general path to access it would be Network Settings > Broadband > Cellular SMS in the web interface. However, multiple users have reported that this option might be missing or not fully functional on certain outdoor models, even with the latest firmware.

    If you require SMS access to manage your mobile subscription, here are a few points to consider:

    • SIM Card Removal: The most straightforward, though inconvenient, method is to temporarily remove the SIM card and insert it into a mobile phone to read and manage SMS messages.
    • ISP Services: Some ISPs offer services to resend SMS messages to a designated phone number, which could be helpful for receiving important notifications or OTPs. It is recommended to check with your service provider if this option is available.
    • Firmware Updates: While not guaranteed to add SMS functionality if it's inherently unsupported, ensuring your device has the latest firmware is always a good practice for optimal performance and bug fixes. You can find the latest firmware for your LTE7490-M904 on the Zyxel support site.

    To help us investigate this further and provide the most accurate information for your specific device, please provide the following details:

    • Current Firmware Version: This can be found in the device's web interface.
    • Screenshots: If possible, please provide screenshots of the available menu options under Network Settings > Broadband in your LTE7490-M904's web interface. This will help confirm if the "Cellular SMS" option is indeed missing.

    We understand the importance of this feature for managing mobile subscriptions, and your feedback is valuable for future product development.

    This AI response aims to provide initial troubleshooting steps and identify information needed for further diagnosis. Feel free to share additional details based on the suggestions above — this will help community members offer more targeted assistance.
    If you have feedback or idea about this AI assistant, share them in Community Feedback.

All Replies

  • Zyxel_Barry
    Zyxel_Barry Posts: 120 image  Zyxel Community Virtual Assistant
    5 Answers First Comment Friend Collector
    Answer ✓

    Hi @Gordian,

    Thank you for reaching out to the Zyxel Community regarding SMS management on your LTE7490-M904. I understand the inconvenience of not being able to access SMS directly on an outdoor CPE.

    Based on our current information and community discussions, the LTE7490-M904, as an outdoor mobile router, typically does not support direct SMS management through its web interface. While some Zyxel mobile routers like the FWA505 do offer SMS functionality via the local web GUI, this feature is not consistently available across all outdoor CPE models due to their product positioning.

    For devices that do support SMS, the general path to access it would be Network Settings > Broadband > Cellular SMS in the web interface. However, multiple users have reported that this option might be missing or not fully functional on certain outdoor models, even with the latest firmware.

    If you require SMS access to manage your mobile subscription, here are a few points to consider:

    • SIM Card Removal: The most straightforward, though inconvenient, method is to temporarily remove the SIM card and insert it into a mobile phone to read and manage SMS messages.
    • ISP Services: Some ISPs offer services to resend SMS messages to a designated phone number, which could be helpful for receiving important notifications or OTPs. It is recommended to check with your service provider if this option is available.
    • Firmware Updates: While not guaranteed to add SMS functionality if it's inherently unsupported, ensuring your device has the latest firmware is always a good practice for optimal performance and bug fixes. You can find the latest firmware for your LTE7490-M904 on the Zyxel support site.

    To help us investigate this further and provide the most accurate information for your specific device, please provide the following details:

    • Current Firmware Version: This can be found in the device's web interface.
    • Screenshots: If possible, please provide screenshots of the available menu options under Network Settings > Broadband in your LTE7490-M904's web interface. This will help confirm if the "Cellular SMS" option is indeed missing.

    We understand the importance of this feature for managing mobile subscriptions, and your feedback is valuable for future product development.

    This AI response aims to provide initial troubleshooting steps and identify information needed for further diagnosis. Feel free to share additional details based on the suggestions above — this will help community members offer more targeted assistance.
    If you have feedback or idea about this AI assistant, share them in Community Feedback.

  • Gordian
    Gordian Posts: 4 image  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/83196#Comment_83196

    Hallo, I am evaluating the workaround to the issue you posted, and I understand the point of view that many outdoor routers do not have the sms function implemented in their firmware, but I still see the lack of logic of that. On an indoor router is much easier to take the sim out and put it in a mobile phone than it is on an outdoor router, yet you implemented the SMS function on the LTE5398 and not on the LTE7490, even being the firmware extremely similar on routers based on the same modem module EG18.
    Unfortunately the other suggestion about having the possibility to read the SMS on the MNO app is conflicting with some privacy rules that at least in Europe are getting implemented and are pushing to strip this function from those apps and websites.

    Anyway, attached you'll find the screenshot of the Broadband page,

    LTE7490_SMS.PNG

    and the one that shows the firmware in use V1.00(ABQY.9)C0 that is the latest available at the moment.

    LTE7490_FW.PNG

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）