Nebula 19.30 unable to update a Flex 200H with 1.37

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GiuseppeR
GiuseppeR Posts: 644 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Nebula

Hello everyone,

this night at 02.00 was planned an update to a 200H to 1.37.

Right now I still see the alert:

immagine.png

about the update that should have been done, but the firewall is still at 1.36:

immagine.png

Have I to update it manually via local UI?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,535 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    Please help to enable zyxel support access and share org's name for us to identify this issue.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 644 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    I have the same issue also with 50Hs, same planned update the past night…:

    immagine.png

    Sent a PM with these ORGs.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,535 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    After checking, this is because our team postponed the auto firmware upgrade date before your scheduled job start, which is because we will release a new patch this month. Since we want to avoid firmware upgrades many times in a short time, we postponed.

    If you want to upgrade first, you may process the upgrade now.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 644 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    is this valid for all the H series?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,535 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    Yes, since all H series will have a patch.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 644 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    I see this post:

    https://community.zyxel.com/en/discussion/32050/usg-flex-h-series-v1-37-patch-0-firmware-release

    Is this the patch that you were mentioning?

    So now I can manually update all my H series' firewalls?

  • GiuseppeR
    GiuseppeR Posts: 644 image  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello everyone,

    when forcing the update from Nebula, not all the H series firewalls go for the update:

    immagine.png

    So I used also Nebula App to push the update.

    No positive results for all the devices I was "Upgrading" looking at the Nebula web UI.

    As you can see this one:

    immagine.png

    Needed a manual reboot before the update to 1.37:

    immagine.png

    As you can see on Nebula there is the wrong timestamp for the last update (that timestamp is the last attempt made via Nebula App with NO success…):

    immagine.png

    Then I went to the Nebula area where to push the update:

    immagine.png

    And then FINALLY I have the firewall updated:

    immagine.png

    How can I solve all these issues when upgrading?

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