my USG Lite 60AX is flashing orange and green

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JohnngG
JohnngG Posts: 2 image  Freshman Member
in Nebula

I purchased the unit and connected to my network, it was visible on nebula and was asking for an upgrade, since that started it has dropped off and now is flashing orange and green, I have tried doing a factory default to no avail. Should my next thing to try is to go in with a console cable?

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  • Zyxel_Tina
    Zyxel_Tina Posts: 642 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @JohnngG,

    Welcome to the Zyxel Community!

    To help us better identify the issue and investigate further, could you confirm a few details?

    • Please refer to the following table and let us know which specific "flashing orange and green" pattern matches what you're seeing.
      • If it's flashing fast (300ms interval): The device is still in the process of booting up when applying the firmware upgrade.
      • If it's flashing slow (1-second interval): The device is trying to connect to Nebula. Please check your WAN connection and ensure it has a valid IP and internet access. image.png
    • For the factory reset, please ensure you press the RESET button for at least 8 seconds.
    • Additionally, set your WAN DNS server to 8.8.8.8 and confirm if TCP ports 4335 & 6667 are open.

    Zyxel Tina

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