Armor G5 NBG7815 - Unable to login

AxlRose93 · March 8

Hi everyone,

I am experiencing a critical issue with my Zyxel Armor G5 and I urgently need assistance.

For the past few hours, I have been unable to access the web configuration page (192.168.123.1). Every time I try to log in, I get a popup error message stating: "Stiamo sperimentando alcuni problemi di servizio. Aggiorna la pagina o riprova più tardi" (Service issues, please try again later). It seems the router is stuck trying to authenticate via

myZyxelCloud/SSO, but the servers are unresponsive.

Steps I have already taken:

Tried clearing browser cache and using Incognito mode.
Disconnected the WAN cable to force a local login (did not work).
Performed a full Factory Reset.

The current situation is now worse: After the factory reset, the problem persists. I am still getting the same SSO error message, which means I cannot even perform the initial setup. My router is now unconfigured, and I have no internet access at home.

Additionally, the Zyxel Armor mobile app has stopped working entirely and cannot detect or manage the device.

Is there a known server outage? How can I bypass the SSO login to configure my router locally? This is unacceptable for a flagship product.

Looking forward to a quick response.