Nebula App - WAN1 stuck values

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GiuseppeR
GiuseppeR Posts: 686 image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
edited March 13 in Nebula

Hello everyone,

I have different ORGs that have the same WAN1 value:

immagine.png immagine.png immagine.png

It may happen that at different times of the day the value is different, but the same value is always shown through the different ORGs

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,683 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    We can find the same issue with other organization on Android phone and confirmed on iPhone doesn't have this issue. We are investigating on this issue and will keep you posted.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,683 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR

    This issue will be fixed in next Nebula Mobile APP release. ETA is about end of April.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 686 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
    edited March 18

    Hi @Zyxel_Melen

    thanks a lot for your feedback, does Zyxel plan to release an app also for iPad?

    Does Zyxel consider to unify the vendor on App Stores?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,683 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    thanks a lot for your feedback, does Zyxel plan to release an app also for iPad?

    Let me check if we have a new plan or not. For iPad user, we recommended to access Nebula control center directly(use browser).

    Does Zyxel consider to unify the vendor on App Stores?

    Sorry, not sure what you mean. Could you share some details with us?

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 686 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
    edited March 18

    Hi @Zyxel_Melen

    OK for the iPad tip to follow.

    About the second part, the fact that Zyxel is on App Store using two vendor names should be fixed unifying them under the same roof:

    IMG_0007.png IMG_0008.png

    Other big vendors (e.g. Microsoft, Apple, Google) have only a publisher for their apps 😁😎

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,683 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR ,

    Thank you for the suggestion! We understand your concern about having two different publisher names on the App Store.

    The reason behind this is that Zyxel actually consists of two separate legal entities — Zyxel Communications and Zyxel Networks — each responsible for different business areas and product lines. As a result, their respective apps are published under different developer accounts on the App Store, which is why you see two different publisher names.

    We appreciate your understanding, and feel free to let us know if you have any other feedback!

    Zyxel Melen


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