Issue with NR2301 Router Not Connecting to Signal After Crossing Borders

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everancii
everancii Posts: 2 image  Freshman Member
First Comment Friend Collector
in Mobile Broadband

Hello,
I'm a seafarer and I'm experiencing unusual behavior with the NR2301 router. When we travel from one country to another, the router does not automatically connect to the mobile network. I have to remove the SIM card, insert it into my mobile phone to get a signal, and then reinsert it into the router. Only then does the router receive a signal. Restarting or turning the router off and on does not help.

Could you please advise if there’s a way to make the router reconnect automatically or if a setting needs to be adjusted?

Thank you.

Accepted Solution

  • Friday
    Friday Posts: 114 image  Ally Member
    5 Answers First Comment Friend Collector Second Anniversary
    Answer ✓

    Hi,

    I have encounter similiar case, and seems it's caused by APN issue.

    Please check if your device is using auto APN when crossing the countries. If yes, please try to set the manual APN and see if connection work.


    You need to get the manual APN info from ISP.
    thank you.

All Replies

  • new_user_dk
    new_user_dk Posts: 1 image  Freshman Member
    First Comment

    I'm experiencing the same issue. I recently traveled by car from Denmark through Germany, the Netherlands, and into Belgium. The connection stopped working after leaving Germany. The SIM functions correctly when inserted into a phone, so the issue appears to be with the Zyxel device (NR2301). Does Zyxel actively monitor this forum for support-related queries?

  • Friday
    Friday Posts: 114 image  Ally Member
    5 Answers First Comment Friend Collector Second Anniversary
    Answer ✓

    Hi,

    I have encounter similiar case, and seems it's caused by APN issue.

    Please check if your device is using auto APN when crossing the countries. If yes, please try to set the manual APN and see if connection work.


    You need to get the manual APN info from ISP.
    thank you.

  • everancii
    everancii Posts: 2 image  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/79442#Comment_79442

    Very much appreciate the answer, actually its working with manual APN. Sometimes need a little kick , just to change from manual then for auto but it works without physically remove/insert sim. Thanks for help.

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