v1.38 Dashboard Issues

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MCFH
MCFH Posts: 25 image  Freshman Member
First Comment Friend Collector Eighth Anniversary
in USG FLEX H Series

So I load my dashboard and get this error (I have cleared Edge's cache too)

This is being caused by the client usage widget

Error

Failed to load interface list
Error Code: (500)
/api/show/gui/widget/client/usage

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,562 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓
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    Hi users,

    Firmware version 1.39P0 is planned for release in July.

    Note: The error message appearing on the GUI of H Series devices only occurs in certain scenarios and does not affect all devices. If you are experiencing this issue, please share your device model name and we will provide the appropriate weekly firmware fix for you.

    Zyxel_Judy

«1345

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,562 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi @MCFH ,

    To better assist you, please provide the Nebula organization & site name and enable Zyxel support for our checking.

    Zyxel_Judy

  • MCFH
    MCFH Posts: 25 image  Freshman Member
    First Comment Friend Collector Eighth Anniversary
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    Hi

    I have shared privately

  • SSC
    SSC Posts: 2 image  Freshman Member
    First Comment
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    Hi,

    I have the same problem. So if a solution exists. I will appreciate having it.

    BR

  • GiuseppeR
    GiuseppeR Posts: 756 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
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    Hi @MCFH and @SSC

    do you get this error with local access or remote access triggered from Nebula?

  • MCFH
    MCFH Posts: 25 image  Freshman Member
    First Comment Friend Collector Eighth Anniversary
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    Local access

  • YanShadowGT
    YanShadowGT Posts: 23 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
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    image.png

    Hi, I have the same problem

  • Albe
    Albe Posts: 2 image  Freshman Member
    Zyxel Certified Network Engineer Level 1 - Nebula First Comment Fourth Anniversary
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    Hi,

    I have the same problem.

    Alberto

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,562 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi Users,

    We are currently looking into this and will keep you updated as soon as we have any findings.

    Zyxel_Judy

  • Asgatlat
    Asgatlat Posts: 133 image  Ally Member
    First Comment Friend Collector Eighth Anniversary
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    https://community.zyxel.com/en/discussion/comment/84484#Comment_84484

    Hi,

    any news ?

    not want to apply 1.38 FW in production with this bug 😕

  • JakobH
    JakobH Posts: 4 image  Freshman Member
    First Comment Fourth Anniversary
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    I get the same error on USG FLEX 50HP, running 1.38. Tested 3 browsers, Firefox, Edge & Chrome, all with the same result.

    Anyone running 1.38, whitout this error?

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