Nebula down?

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nielsscheldeman
nielsscheldeman Posts: 123 image  Ally Member
First Comment Friend Collector Fourth Anniversary
edited May 4 in Nebula

What is going on? I can't barely login on my most sites and my MSP Portal is not working at all, I had some firewalls overnight that suddenly rebooted and I can't check why.

Update: so it seems like I have 2 problems:

1: there is a provider down here in the country, but is that causing my MSP Portal having that many loading problems?

2: The firewalls I mentioned have done a firmware upgrade overnight. This setting used to be disabled for all my organizations and is now turned on? Or is Ignore upgrade only a default setting for FLEX H Series? I see my FLEX Firewalls in monitoring mode now in "Auto upgrade" mode

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  • GiuseppeR
    GiuseppeR Posts: 760 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
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    Hello @nielsscheldeman

    please consider also this in your troubleshooting:

    https://community.zyxel.com/en/discussion/32840/nebula-cloud-service-incident-2026-05-04-06-40-utc-0
  • nielsscheldeman
    nielsscheldeman Posts: 123 image  Ally Member
    First Comment Friend Collector Fourth Anniversary
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    https://community.zyxel.com/en/discussion/comment/84880#Comment_84880

    Yes, did check Nebula Status & Incidents and it looks like I posted 1 minute sooner :). So it was provider and Nebula problem in 1 moment and that after 10 of my firewalls did a firmware upgrade overnight which I thought was disabled, not good for the monday morning :D

    In the meantime I disabled all the automatic Firewall upgrades.

  • GiuseppeR
    GiuseppeR Posts: 760 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
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    Monday morning is always monday morning.

    Good coffee and a zen mood could lead you to salvation. 😎

  • dynamis
    dynamis Posts: 2 image  Freshman Member
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    Down for me as well.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,626 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi @nielsscheldeman ,

    This setting used to be disabled for all my organizations and is now turned on? 

    By default, firmware management is set to Auto Upgrade for all devices. If you prefer to manage firmware updates manually, please select the Ignore Upgrade option instead.

    If you have already set the option to Ignore Upgrade but the devices are still upgrading automatically, please provide the following information so we can investigate further:

    Zyxel_Judy

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