Installation Multy U fails

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Lupo
Lupo Posts: 3 image  Freshman Member
First Comment Friend Collector
in Multy WiFi System

during installation with app all steps work. Internet works. A wifi signal is there. LED lights blue and pink as it should. But then no connection between app and device. No configuration is possible.

Configuration with web also not possible because of parental control, which is impossible to deactivate. Reset done, but parental control still keeps active and blocks everything.

Any help for me? Thanks.

IMG_9460.png

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 830 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @Lupo,

    Welcome to the Zyxel Community!

    Regarding the issue you’re experiencing with your Multy U units, please make sure both the Multy U firmware and the Multy app are updated to the latest versions:

    • Multy U: V1.00(ABMY.13)C0
    • Multy app: V2.6.4.250701

    Please also note that the Multy U series has already reached End of Life (EoL) as our support is limited. For optimal performance and ongoing support, we recommend considering our current security routers or AP offerings:

    Security Router | Zyxel Networks

    Wireless | Zyxel Networks

    Zyxel Tina

  • Lupo
    Lupo Posts: 3 image  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/85213#Comment_85213

    hi Tina and thanks for your reply.

    The app has the latest version but how can I know the version of the device Multy U if I cannot reach his interface? And how can i find the latest firmware? And how can i install it?


    I know there are others devices. But none has this beautiful design with big nice LED.

    The Multy U works well, wasn’t used until now (like new). It would a pit to change them for no reason and it wouldn’t be ecological.


    it should have a way to access to his settings, in order to change the name of WiFi and password. I just need that. And keep it updated of course. I don’t need big support, just connecting to the app or web interface to make these little changes…

    thank you a lot for your help and for understanding.

  • Zyxel_Tina
    Zyxel_Tina Posts: 830 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @Lupo,

    Please check your PM.

    Zyxel Tina

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