Login Password

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AWB0072
AWB0072 image  Freshman Member
in Nebula

Hi There,

I moved my device to a new location/site and did the factory reset. Web login into to try and rename the SSID but the factory logins does not allow me in

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  • Zyxel_Judy
    Zyxel_Judy image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited September 3
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    Hi @AWB0072 ,

    Since your device is still managed by Nebula, even performing a physical factory reset won't help — as soon as it boots up and connects to the internet, it will contact Nebula Cloud, and Nebula will immediately resume management of the device, overriding the default local credentials with the secure Site-Wide Password.

    If you want to access the local web GUI, you'll need to log in using the username admin and your Nebula Site-Wide Password:

    1. Log into the Nebula Control Center.
    2. Navigate to Site-Wide > Configure > Site Settings.
    3. Scroll down to Device Configuration > Local Credentials.
    4. Click the eye icon next to Password to reveal the password currently assigned to your device.
    image.png

    Zyxel_Judy

  • Zyxel_Judy
    Zyxel_Judy image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Options

    Hi @AWB0072 ,

    Have you been able to log in to your device successfully? If not, please provide the following information:

    1. What is your device model?
    2. Is your device in Nebula Cloud mode (assigned to a specific site or just in an organization) or in Standalone mode?
    3. Which password did you try when logging into the local GUI — 1234, the password printed on the label, or something else?

    Zyxel_Judy

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