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SecuReporter: Weekly Report Smart Summary
To make weekly security monitoring more efficient and time-saving, Zyxel has introduced a powerful enhancement to SecuReporter: the AI-generated Smart Summary for weekly reports. What is Smart Summary? Smart Summary is an AI-generated overview embedded directly in the email notification of the weekly report. Instead of…
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SecuReporter: Custom Weekly Report Day
Zyxel has enhanced SecuReporter with greater flexibility for scheduling weekly reports. In response to customer requests, users can now choose which day of the week they want their report to be generated. Why This Matters Previously, SecuReporter automatically generated weekly reports every Sunday at midnight—with no way…
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What is the maximum number of VLAN interface supported on each operation mode of USG FLEX H?
Question: What is the maximum number of VLAN interface supported on each operation mode of USG FLEX H? Answer: Nebula mode On-premises mode USG FLEX 50H 8 8 USG FLEX 50HP 8 8 USG FLEX 100H 16 16 USG FLEX 100HP 16 16 USG FLEX 200H 32 32 USG FLEX 200HP 32 32 USG FLEX 500H 64 64 USG FLEX 700H 128 128
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Why can't I initiate 'Request to Download' from the SecuReporter to download the History Data?
Question : Why can't I initiate 'Request to Download' from the SecuReporter to download the History Data? Answer : The reason the user cannot initiate 'Request to Download' from the SecuReporter to download the History Data is that only the organization owner has permission to do so. As shown below, only the org owner,…
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How to troubleshoot high CPU usage on USG FLEX H?
Question: How to troubleshoot high CPU usage on USG FLEX H? Answer: If the CPU usage rises again, use the following debug commands, one at a time. Share the output with support for further assistance. show clock date show clock time show cpu ps | no-pager show cpu status | no-pager show mem ps | no-pager show mem status…
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Why is USG FLEX H Series Traffic Usage Not Displayed in SecuReporter?
Question: The "Traffic Usage" ranking section in SecuReporter is not displaying any data for the USG FLEX H Series devices. Even though traffic logs are properly generated and visible under SecuReporter > Search Log > Traffic Log, the dashboard shows no data. Why is USG FLEX H series traffic usage not displayed in…
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How to set an automatic logout timing on USG FLEX H?
Question: How can I configure automatic logout for users? Answer: You can configure an automatic logout time via the web GUI. Log in to the web interface of the USG FLEX H. Navigate to User & Authentication > User/Group > Setting. Adjust the "Reauthentication Time" for each user type account as needed. This will enforce a…
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Why is admin logged in on 127.0.0.1?
Question: Why does the admin appear logged in at "127.0.0.1"? Answer: The "127.0.0.1" login address originates from the Nebula Live Tool when a remote configuration connection is established. Verify if the remote configurator has been used to establish a remote session to your device.
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Why can't security policy names be renamed in Nebula?
Question: Why can't security policy names be renamed in Nebula? Answer: In the current uOS system architecture, the security policy name is used as a unique key for system identification and processing. As a result, it is not possible to rename security policy names without significantly changing the underlying system…
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How to Deploy Device HA on USG FLEX H?
The Device HA feature acts as a failover when one of the devices in the network fails or can’t access the Internet. Device HA uses a dedicated heartbeat link between an active device and a passive device for status syncing and backup to the passive device. On the passive device, all ports are disabled except for the port…
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Secure Reporter Performance and SecurePilot Enhancements in Firmware 1.35
Alongside role-mapping improvements and Pay-As-You-Go license support, the latest updates to Secure Reporter focus on improving performance, log handling, and AI-driven insights. Log Throttling for Better Performance One of the challenges in Secure Reporter is handling large volumes of event logs efficiently. With firmware…
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Admin 3.0 and Secure Reporter: Role Mapping and Privilege Updates
With the release of Admin 3.0, Zyxel introduces a revamped role and privilege structure designed to align more closely with Secure Reporter and Nebula Control Center (NCC). This alignment ensures a more consistent administrator experience across platforms and improves security management across multi-device and MSP…
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Secure Reporter Update: Pay-As-You-Go Subscription Model Now Supported
Zyxel’s Secure Reporter now supports the Pay-As-You-Go (PAYG) subscription model, offering customers greater flexibility in managing their security service licenses. What’s New? Previously, Secure Reporter only displayed information for license-based subscriptions (fixed-term licenses with expiration dates). With firmware…
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Firmware 1.35 Update: SSID Names Now Support UTF-8 Characters
Zyxel firewalls continue to align with modern wireless standards and Nebula features. With firmware version 1.35, SSID names configured on the firewall now support the UTF-8 character set. What Does This Mean? Previously, SSID names were restricted to basic alphanumeric characters and a limited set of symbols. With UTF-8…
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Firmware 1.35 Update: Mesh Wireless Bridge Configuration Now Available via Firewall
Mesh Wireless Bridge isn't a new feature for Zyxel access points—but with firmware version 1.35, you can now configure and manage wireless bridge settings directly from the firewall’s AP Controller interface, making it easier to deploy wireless bridging without needing separate tools or platforms. What Is Mesh Wireless…
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New in Firmware 1.35: Group-Level LED Suppression for Managed APs
Zyxel continues to enhance the usability of its AP Controller (APC) feature with the introduction of AP Group LED Suppression Settings in firmware version 1.35. This small but meaningful update gives administrators better control over the visual behavior of their access points (APs)—especially in environments where…
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New in Firmware 1.35: Local MAC Authentication for Wireless Clients via AP Controller
With firmware version 1.35, Zyxel firewalls gain a valuable enhancement for wireless security: local MAC authentication for wireless clients managed via the built-in AP Controller (APC). What’s New? Previously, Zyxel firewalls supported MAC address-based authentication only through external RADIUS servers. With this…
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Configuration Backup Rotation: Smarter Auto-Backup Management in Firmware 1.35
Zyxel firewalls have long supported configuration file management through both manual and scheduled (auto) backups. However, with limited internal storage, managing file capacity effectively is critical. Firmware version 1.35 introduces a new feature—Configuration Backup Rotation—to help automate this process intelligently…
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Device HA Enhancements in Firmware 1.35: Improved Synchronization, Port Management, Failover Control
Firmware 1.35 brings a powerful set of enhancements to Device HA Pro, designed to improve system resilience, simplify upgrade scenarios, and refine synchronization behavior across firewall pairs. Below are the five key enhancements you need to know. Enhancement 1: Expanded Full Synchronization Triggers Previously, full…
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Enforcing Online Safety with DNS Safe Search on Zyxel Firewalls
While DNS Safe Search isn't a new feature for Zyxel firewalls—having already been available in Nebula-managed ZLD models—firmware updates have refined and expanded its usability. This feature is especially beneficial for households, schools, and any environment where stricter content control is needed. What IS DNS Safe…
