-
Certificate Authority Update for Multy Series product!!
Required Firmware
Update before May 30, 2020 Dear Multy customers, We have pushed a firmware upgrade notification to your Multy app in early March to update your Multy series WiFi System. To ensure your protection in device management with Zyxel database instances, we renew the certificate authority and creates new root…
-
App stopped working.
In the last few days, even thought my Multy setup has been working for the last year and still works for internet, the iPhone app (latest version) won’t connect, saying it is “Connecting”, but it never does so. #MultyX_Mar_2020
-
Multy X | Not showing connected devices
Hi Why are there no option to show connected devices? I had to reset my Multy X, and now i don't see any connected devices in my app (not seeing the option). Image on landing page i also stretched. Maybe it's a problem on the new Samsung? Somethimes i see the option blinking. #MultyX_Mar_2020
-
BLE device not found (Multy U)
Hello, I thought this setup would be quite straightforward, but seems not. I have 2 Multy U devices which i am connecting to eachother through the Zyxel Multy app. The first device connected fine (Power plugged in and Ethernet Cable attached) and gave me no issues. The second node however is giving me a struggle. Located…
-
Multy U | can Zyxel be used with Google fiber?
Google fiber provides a route/wifi combo product. How would I connect Zyxel Multy U? #MultyU_Mar_2020
-
Arp Spoofing - Multy X
Hi, I have a device called FIng box, which allows me to block devices on the network via a scheduler. It doesn't work. Their answer was "Incompatible Router – Fingbox pauses Internet using a technique called ARP spoofing. Some routers contain software designed to block ARP spoofing, so prevent Fingbox performing this…
-
Can you please advice why I can not reach my homepage while AiShield is running
Hi, I recognized that my own home page https://www.photographicworks.ch is not reachable AT ALL since AiShield is running. It is a hosted page. The page is reachable normal with 4G but in the WLAN I only get an info that the page is not reachable. I added the address to the whitelist but that has not effect. Thanks for…
-
How to reconnect Multy App to previously configurated Multy X
I have configurated Multy X with Multy App for Android without registering myZyxelCloud account. After migration to a new Android phone my Multy App appeared to lose configuration. How can I reconnect Multy App to previously configurated Multy X without resetting it? #MultyX_Mar_2020
-
Multy X Firmware - v2.20(ABKJ.3)C0 - Release Notes
Why can't the release notes be put on the FTP server at ftp://ftp2.zyxel.com/Multy_X_(WSQ50)/firmware/ or elsewhere when a new firmware is released for the Multy X? I had a notification this morning, but I still don't see any release notes. It's a small thing, but important for me and many other Multy X customers.…
-
How to add specific IP Address to Whitelist in AiShield?
Hi, I see significant performance issues (50% less speed) when running AiShield. Currently the performance test is not even starting as AiShield seems to block all used IP Addresses from the performance app. When disabling AiShield the service starts immediately. I do not exactly know what IP Addresses are used by the App…
-
I’m connected, the Multy app says I’m Disconnected
After updating the firmware nothing is the same. App is disconnected but I still have internet. Yesterday I was able to configured Multy X 1, but when adding the second the App went disconnected. anyone with the same issue - any ideas how to solve? #MultyX_Feb_2020
-
Multy X Performance issues
Hi, is there any possibility to understand why the speed test of the Multy X shows a max of 450 Mbits while the Speed test from the modem provider shows the expected 900 Mbit that is received at the modem? Can it really be that the Multy X reduces the connection by 50% ? That would be a dramatic reduction. Thanks.…
-
How do I disable AiShield?
Hi, I am in the 30 day test period but would like to disable the service temporarily. Is this possible? Or is it possible at all to stop the service? #MultyX_Mar_2020
-
Sonos
I have two multys, one in the house and one in an outbuilding with cat 6 to both. I have a number of sonos speakers all connected to the by router (fibre to the premises) and two multys. I use the same username. I am now having real difficulties with the Sonos which jumps in and out of signal. Sonos has suggested it’s a…
-
Performance issues with AiShield
Hi, I have signed for the trial period with AiShield on Multy X router. Performance speed test without the AiShield should get me approximately 950mbit. Now with the service running, I see something around 500mbit. I will do some more longtime measurements but wanted to know if such a difference in speed is considered…
-
Why does AiShield still block IPs on the trusted list as threats?
Hi, I use Multy X in my home for wifi and LAN connectivity. I have added some IPs, associated with the TIDAL online music service, to the AiShield trusted list. However sometimes AiShield still blocks these IPs as a threat even though they are trusted. Please can you advise how I can ensure that my music service is always…
-
Sky Q issues
I have the Multy twin pack and have had occasional issues with Sky Q connecting, usually with the mini boxes in other rooms. But last week or so we constantly can’t connect, despite resetting all settings on Sky and Multy. Any ideas? My tech knowledge is very basic!! #Others_Feb_2020
-
Has the Multy X a firewall?
Hi, has the Multy X any kind of firewall integrated? And if yes is it configurable? thanks #MultyX_Feb_2020
-
WSQ50 wall mounting kit
Hello, I can't find any wall mounting kit in ZyXEL's website. Can you give me the p/n? Best regards #MultyX_Oct_2019
-
Hive Hub connection problem
I cannot connect a Hive Hub. I have Virgin Media 3.0 in modem only mode, connected to Zyxel Multy X. The Hive Hub is connected to Zyxel by cable bur does not show on Zyxel app or seem to connect to Hive server. #MultyX_Feb_2020
