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2nd multy U hang in bridge mode
I have two Multy U. First connected to router, bridge mode. Second have a ethernet connection to first. Everything work fine but once a day or two days - second multy stop working (lights on both continue purple lights). Wifi devices can't work with second multy. If I connect to application - first working correctly and on…
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Multy X and Fringbox - device blocking - need help
Hello, I am basically happy with my Multy X. The problem is that the device blocking is not working correctly using Aishield. My kids simpel connect the device they are using with another IP address and are not blocked anymore. Also the login time and overall response time using Aishield really sucks and make you think…
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Multy U some devices losing connection requires frequent reboot of Multy unit
Hi we have 3 Multy U in a home setting, in Bridge Mode. Latest firmware as of Mar 19 2020 The Master is connected to a Plusnet Router. The other two are wireless connect to the master. We also have wired devices connected to the Plusnet Router via ethernet switches (eg Sky Q, Office PC, Brother printer) Some devices…
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Multy X disconnected in the app, IP adress problems
Hi. I have my own special ZTE router to be connected to the internet via optical cable, it cant be changed. I connected my first Multy X to my network via the ordinar cable to this router. The first setup of my Multy X and of the WiFi worked fine. But after it I am not able to connect to the Multy X, the app shows it's…
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Installation of Multy Mini not recognising Bluetooth on iPhone
Trying to add a Mini to existing setup and each time it hangs at telling me to turn on Bluetooth when its already on. #MultyMini_Apr_2020
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Aishield on Android - chinese menues popping up on my German smartphone
The android aishield app has not been localized properly for German users. There are some menues in Chinese popping up when selecting a picture for a profile. My overall impression of aishield is that of a very ‚beta‘ product. I find it a bit strange to already charge a full price for a yearly subscription. One item that…
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Aishield limiting online time for iOS devices
Hello, limiting online time for iOS devices doesn‘t work correctly with aishield. The reason is - aishield is counting iCloud access time as online time, and most iOS devices do go online whenever they need to to synchronize with the cloud. So, as a result, if I e.g. configure 1hr online time for my kids, this online time…
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Aishield - request for a feature
Hello, I‘dlike to request a feature available on Netgear‘s Circle by Disney children protection: there you can limit search results for google search and youtube search only to ‚safe for children‘ results for selected profiles. I consider this a very important feature which I‘m missing since switching from Orbi to Multy…
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setting up a Multy!
I am following the easy to follow set up on the app for the Multy broadband unit. I have got as far as setting yup my network and the screen on my phone is now pulsing and saying it is creating WiFi network. It has now been doing it for over 10 minutes. Is this normal? and should I just wait? #MultyX_Apr_2020
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multy summer time
Since the change of time to summer time last week my internet radio won´t change the time. It´s getting the time from the wlan network so in my case from my multy zyxel. I can´t figure out where to set up the time and date. #MultyX_Apr_2020
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Wie viele Multi x kann mann zusammenführen ohne Verluste
Ich habe 4 Multis hinter einer Fritz 7590 modemrouter und würde gerne wissen ob mann einen 5. Multi anschließen kann ohne geschwindigkeits Einbußen zu haben #MultyX_Apr_2020
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Multy X - Sky Q Connection Issue
Hi... My main Sky Q box keeps disconnecting from my Multy X network, multiple times a day every day for an hour or more at a time. I’ve had my Multy X network since November 2018 and Sky Q since March 2017, and didn’t have any problems until about two weeks ago when some redecoration work required me to unplug the Multy X…
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Multy X - Mesh over lan
Dear Community, I would be pleased if you can support me with the following network layout as I am not familiar with a mesh on lan network. My internet router (third party) is in the cellar and there are two ethernet cables to the roof floor and on to the base floor. In between is first floor on which I may have wireless,…
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Multy U won't see modem after new setup
Hi, I just decided to reset the whole Multy U setup in my home, and now when I'm doing the initial steps - the app doesn't go past "connect cable to modem" step, and the Multy LED itself is Green/Blue instead of Solid Blue. And the modem shows that the cable is unplugged. The same cable plugged directly into laptop…
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WSQ50 - Bridge codes to connect to Huawei B525s-23a
Hi, I have a 4G Huawei Router B525s-23a and I have purchased 4 Zyxel WSQ50 for my mesh network.I have contacted my 4G supplier for advice howe to connect the Huawei to the Zyxel and the say they need "bridge codes" from you to set it up. Can you help me? Best regards Erich Bernet #MultyX_Apr_2020
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How to build a Ethernet backhaul on Multy X, Multy Plus, and Multy mini?
1. Please put each Multys in short distances, and run the installation on all of Multy wirelessly before you build an Ethernet backhaul, make sure all of them are able to work. 2. After the Multy installation competes, please move them to the position, and plug the power cable and Ethernet cable as below topology. Multy…
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Certificate Authority Update for Multy Series product!!
Required Firmware
Update before May 30, 2020 Dear Multy customers, We have pushed a firmware upgrade notification to your Multy app in early March to update your Multy series WiFi System. To ensure your protection in device management with Zyxel database instances, we renew the certificate authority and creates new root…
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App stopped working.
In the last few days, even thought my Multy setup has been working for the last year and still works for internet, the iPhone app (latest version) won’t connect, saying it is “Connecting”, but it never does so. #MultyX_Mar_2020
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Multy X | Not showing connected devices
Hi Why are there no option to show connected devices? I had to reset my Multy X, and now i don't see any connected devices in my app (not seeing the option). Image on landing page i also stretched. Maybe it's a problem on the new Samsung? Somethimes i see the option blinking. #MultyX_Mar_2020
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BLE device not found (Multy U)
Hello, I thought this setup would be quite straightforward, but seems not. I have 2 Multy U devices which i am connecting to eachother through the Zyxel Multy app. The first device connected fine (Power plugged in and Ethernet Cable attached) and gave me no issues. The second node however is giving me a struggle. Located…
