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Can't connect via multy app after power failure.
After a power failure my app will no longer connect to my multi. I've also had to replace my modem/router, as it failed. Nothing I've tried so far has worked. Will I have to set everything up from scratch again? Thanks #MultyX_Jul_2019
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Hi, I am a new user and have 2 problems - Multy X App and upload speed
1. When I try to download the App I get a message that my phone is not compatible. I have a Huawai P20 pro (It's new and has all the updates). When I use an an old Samsung A3 I have no problems installing the App. Please help. 2. upload speed from my ISP is 25Mbits but I can only get around 5 Mbits on the prime Mutly X…
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I had to reboot my base node - now Multy app just says "disconnected"
Had to change out the power strip it was plugged into, so I unplugged and replugged everything, waited until all lights were go, and the internet working again. But in the Multy app it just says "disconnected" and won't let me make any changes or run tests or anything. Rebooted my phone, still doesn't work. How do I make…
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Connecting Zyxel Multy X to a Virgin Media Hub 3.0
I have just bought the Zyxel Multy X and I'm trying to connect it to my Virgin Media Hub 3.0. However, the app is saying that it is unable to access the Internet and I should either insert my PPPoE (Virgin doesn't use PPPoE) or a static IP address (Virgin's IP address is dynamic). The internet access is fine so I don't…
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Connection issues after newest FW (v2.10(ABKJ.8)C0) for Multy X
No formatter is installed for the format not-found
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Multy X and ICMP ping request
How can I configure the Multy Mesh to respond to remote ICMP ping request? I have my Mesh sitting behind a Zyxel router in bridge mode so I can connect my VDSL service as the Mesh does not have a built in VDSL modem. I can use the ICMP feature on my router normally but when set to bridge mode it is basically a modem…
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Multy mini available in the US?
I have a Multy X network and am interested in adding a couple minis but can’t seem to find a way to purchase them in the U.S. Can you direct me to a seller or let me know when they will be available in the US market? thanks #MultyMini_Jun_2019
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Multy X with 4 nodes
Hi, I have a 3 story house and 4 Multy x nodes. When I connect 3 nodes in a star config everything is ok, but when I connect the last node, devices loose connection when roaming between nodes. If I move the last node to my garrage it connects as a daisy chain to my living room because this is closest, and everything works…
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Multy x app stays disconnected
No formatter is installed for the format not-found
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Multy X - Poor performance for wired computer
I've got two Multy X's setup where the diagnostics shows about 500/500 between the nodes. The diag also shows about 500/500 from the not-wired-node to Internet (on a 500/500 connection). When connecting a computer directly to one of the LAN ports on the not-wired-node, the upload tops out at about 10-15mbit The download…
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Multy Mini (WSQ20) vs Multy U (WSR30)
Hi, I'm interested in upgrading my internal Wifi at home and wondered what the difference is between the two? #MultyU_Jun_2019
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Could security analytics log keep after I reset to default on Multy devices?
No, there is no device and analytic logs record in your device or cloud any more.
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How to set up Multy U (WSR30) with Ethernet Backhaul?
Multy U (WSR30) is capable of wireless
and wired connection between each Multy U (WSR30). When the root node uses the Ethernet
cable to connect the extender node, Mutly U (WSR30) WiFi System supports both
wired and wireless backhaul in the same time, and the best path of the traffic
will depend on the system calculation.…
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Sky Q Connection Problems
Hi, I've just installed 3 Multy X boxes in our home about a week ago. Since installing it seems like some of our Sky Q Mini boxes are having problems staying connected to the 2G network, we connected the main box to it and then re-connected 3 Sky Q Mini boxes to the network however they regularly loose connection to the…
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Firmware update problem
Yesterday, I updated via my iphone app to firmware version V2.10(ABKJ.8)C0. I have two nodes but only the primary node has updated. The secondary node is still at V2.10(ABKJ.7)C0. I have switched both nodes off and on but they do not sync. Can anyone help? #MultyX_Jun_2019
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Multy X new firmware v2.10(ABKJ.8)C0
Anyone know what's changed? The firmware and release notes don't seem to be up on the FTP server yet. #MultyX_Jun_2019
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Low internet connection but good connection between 3 multys
pleas can you help me? I got 3 multy, but there's a very low internet connection when checking diagnosis #MultyX_Jun_2019
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App update
have updated the app yesterday and now when running diagnostic internet speed test it shows 0 which is wrong as internet is working ok and running at normal speed. It shows this problem on all nodes tested, the data test between nodes seems to be working as normal with expected speeds being displayed. #MultyX_May_2019
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Internet speed indicates 0 on the ‘diagnose’ but is working fine!?
Its been like this for a week or so despite rebooting and factory resetting all nodes. Inter node speeds are fine and the speed test is also fine. Last time this happened it was mysteriously fixed via firmware update. Anyone got any ideas what’s wrong? #MultyX_May_2019
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1 Mgps connection to internet
I have just installed a 3 pack Multy X and placed the 2 supporting nodes in what were reported as perfect locations. Whilst the speeds between nodes are very fast, using diagnosis, I only get 1Mg download speed to the host node from the internet. It does have 19Mg upload. Then re-installed , using only the 1 host Multy X…
