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How to do if the client can discover Multy X network but cannot connect to it?
When your client detects Multy X WiFi network but is unable
to connect to it, please follow the following steps to troubleshoot. Step 1: Check WiFi network settings of
Multy X. Open the Multy X app and confirm the settings (SSID and Password) of Private network/Guest WiFi are correct. Step 2: Check the wireless…
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How to troubleshoot if the client can get an IP address but can't access Internet via Multy X?
Step 1: Check the LED status on the 1st node of
Multy X.Please check if the LED is White Solid. If the LED shown on the 1st node is Red Solid, it means Multy X cannot access Internet. Please check your Internet environment. Step 2: Directly connect the device to modem to check
if the device can get Internet connection. If…
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How to do if the devices in Multy X WiFi system can't get Internet connection?
If the devices which connect to Multy X can't get Internet connection, please
follow the following steps to troubleshoot. Step 1: Identify the problem happens between "1st node and modem" or "1st node and 2nd node". * Check LED light of the 1st node and the 2nd
node If LED light shows Red Solid on the 1st node, it means…
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How to set up the Parental Control feature?
Parental Control allows you to set Internet access schedules. Parents can set time limits for how long their
children are online and the time of day they can access the Internet. Steps 1: Open the Multy X app and tap the "Parental Control" icon. Steps
2: Tap the device name from the device list. Steps
3: Tap "Join Group"…
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Does Multy X support WiFi On/OFF scheduling?
Does Multy X allow me to turn the wi-fi radio On and OFF on a schedule? Can this be done?
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How do I setup dedicated WiFi network for Video Streaming box (such as FIRE TV) on Multy X?
I would like to separate different WiFi Network for Mobile/laptop access and Video streamings (such as TV box/FIRE TV/Apple TV) on Multy X. Could you indicate how to set it up via App?
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MULTY+ARMOR Z2
Can I add my ARMOR Z2 as an extender to the MULTY pair? I've a 6500 sq ft home and would like to keep my current ARMOR Z2 and use it as an extender in the guest room.
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Does Multy X have a DHCP server?
DHCP server is enabled in the 1st node of Multy X by default to automatically assign IP addresses to devices which are connected to the Multy X. DHCP server in the Multy X assigns IP addresses in the range from 192.168.212.2 to 192.168.212.253 for Private
WiFi network and in the range from 192.168.141.2 to 192.168.141.253…
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What type of WiFi security does Multy X use?
WPA2-Personal(AES) is used as the default security
type in the Multy X. WPA2 Personal is the main WiFi security method and is used by most home
and small business users.
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Which Bluetooth technology does Multy X use?
Bluetooth v4.1 is built in the Multy X for communicating with the Multy X app for installation usage. Bluetooth v4.1 technology mainly improves smart connectivity
for power saving and secure data transfer.
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How to reset Multy X units?
Sometimes you may need to reset the Multy X unit to its
factory default settings. The reset button is in a small hole next to the Power Jack in the back of the Multy X unit. Please use a paper clip or
toothpick to press the reset button for 5 seconds and LED will start Red Fast Blinking to show you the Multy X unit is…
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When is the launch day of Multy ?
Which day can I get Multy on Amazon ?
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What is Band Steering?
Band Steering is the act or process which transits a wireless client
device from one band to another. It encourages dual-band capable
wireless clients to connect to the less crowded 5GHz network and let the
2.4GHz network available for those clients who support 2.4GHz only. In this way, WiFi
performance can be improved for…
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Does Multy X replace my modem?
A modem provides the connection from your ISP’s broadband service and Multy X has to to connect to a modem via an Ethernet cable to gain the access to the Internet. Multy X is an example of a wireless router. Once a modem brings in information from the Internet, a router distributes this data to your personal devices. What…
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How is Multy X different from a wireless range extender?
Traditional wireless range extender may give you extra
coverage but often sacrifices up to half of the wireless performance. A set of
two Multy X units can cover up to 5,000 square feet, enabling expansive
wireless coverage without compromising performance. Multy X Provides 100%,
full-strength WiFi without degradation…
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What is Multy X?
Meet Multy X We
designed the new networking concept to blanket your home with wireless
coverage, we called it - Multy X. We’ve created the Multy X WiFi system that
adapts to your ever-multiplying network needs. Bigger
homes. More devices. Faster connections. Simply put, Multy X was created as a
wifi system for these modern…
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How many wireless devices does Multy X support?
A WiFi System of Multy X units supports a maximum of 127 wireless clients.
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Automatic connection to 2nd Multy X?
Hi, just wanted to make sure I got this correct. If I'm using my tablet on one side of the house and it connects to the 1st Multy X, then move my tablet to other side of the house, where it's closer to the 2nd Multy X, does the tablet automatically connect to the 2nd Multy X? Or do I need to configure my tablet in a…
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What are the required Android and iOS versions for Multy APP?
The
Multy APP for mobile phone is compatible with the following iOS and Android
versions: * iOS
9.0 or later. * Android 5.0 or later.
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Is it mandatory to register an account before setting up Multy X?
No, it is not mandatory. However, it is recommended to register an account on myZyxelCloud for better supports and services. With a registered account, the configurations are saved in both your mobile device and myZyxelCloud. You can manage Multy X units from any of your mobile devices with the same account. Without an…
