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How to secure an outdoor AP?
Scenario You've successfully integrated a USG FLEX 100, a GS1920-24 switch, and several NWA210AX access points to extend your Wi-Fi coverage, including adding an Outdoor AP to reach your garden. The prospect of someone tampering with the Outdoor AP, potentially by disconnecting it and directly connecting a laptop to your…
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[Nebula] How to perform the AP date/ previous firmware upgrade?
In case the AP is managed by Nebula cloud, before you start to perform the date/ previous firmware upgrade, please go to Nebula web site, navigate to Nebula > Site-wide > Configure > Firmware management > Click Ignore upgrade > Click Save firstly to prevent auto upgrade override the provided firmware. Upgrade via ZON tool:…
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I’m a Linux/MAC user, how can I make my access point back to online status?
Since ZON only supports Windows, Linux/MAC users cannot use ZON to scan their access point (AP). To make the AP back to online status, please follow the below steps: Please reboot your AP by replugging the power cable or the ethernet cable. If the AP is still offline after 5-10 minutes, please check your…
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[Nebula] Understanding wireless event logs in Access Points
Station: AA:BB:CC:DD:EE:FF has disassoc by STA Logout on [...] The client left the Wi-Fi either by getting too far away from the Wi-Fi, or by disconnecting manually. Station: AA:BB:CC:DD:EE:FF has disassoc by STA Timeout on [...] AP didn't receive any traffic from that client for a period of time and kicked out the idle…
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Resolving connection issues for specific wireless clients?
If other clients are connecting successfully to the SSID but certain clients are unable to, please follow these recommendations. Update client driver: Verify if there's an updated driver for the client's device. If available, download and install the latest version to ensure optimal compatibility and performance. Check…
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Resolving issues with wireless clients not receiving an IP address
This FAQ guides you through resolving issues related to clients not receiving an IP address. For Default VLAN Configurations: Verify DHCP server status: Ensure that the DHCP server is active and IP address pool is not overloaded. For specific VLAN configurations for wireless clients: Confirm SSID VLAN ID: Verify that the…
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Initial troubleshooting clients with IP but no Internet
To troubleshoot clients connected to the SSID but experiencing no Internet access, follow these steps: Ping check: Confirm and list the IP address of AP, Switches, Gateway that wireless clients are connected. Use client to ping checks to identify where the point-of-failure is. Having the wireless client ping the following…
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How to resolve the issue as the wireless client can’t access the Internet?
There are two common cases when wireless clients cannot access the Internet: Case 1: Clients fail to receive an IP address. For Default VLAN Configurations: Verify DHCP server status: Ensure that the DHCP server is active and IP address pool is not overloaded. For specific VLAN configurations for wireless clients: Confirm…
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What happens if my AP is set to the Auto upgrade weekly and a new version is released?
Answer: If your Access Point is configured to use the Auto upgrade type and Zyxel releases a new stable version, your AP should automatically upgrade to this latest version on your schedule time. This ensures that your device is always running the most current and stable/lastest firmware provided by Zyxel.
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How often does Zyxel release "stable" firmware upgrades for Access Points in the Nebula environment?
Answer: Zyxel conducts an annual review to determine the need for a new "stable" firmware version for their Access Points in the Nebula environment. This review happens once a year. If we conclude that a new version is not necessary, we continue using the stable firmware version from the previous year.
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How to Implement: Setting Up AP Power Recycling with a Nebula Switch
Introduction If you need to power on the AP only at specific times, this article explains how to power cycle the AP through the Nebula switch. Using PoE Schedule for Power Recycling Requirement: A Nebula Switch with PoE capabilities is required to set up power recycling for an AP. Configuring PoE Schedule: The PoE Schedule…
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How to View Detailed Client Information in Nebula
Answer: Accessing detailed client information on Nebula is a straightforward process: Start by navigating to the 'Clients' page within Nebula left navigation bar. Once there, select the 'Access Point Clients' tab. Locate and click on the note icon, which you'll find to the rightmost of the clients table. Here, you can…
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How can I power my AP that lacks a DC Adapter interface?
Answer: For certain AP models that come without a DC adapter input and only feature an Ethernet port, you can power the device using one of the following methods: PoE Switch: Connect your wireless AP to a PoE switch. This switch not only provides network connectivity but also delivers power through the Ethernet cable. PoE…
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Why Can't I See AP Maintenance in My AP Page?
The reason you cannot find the AP maintenance option on your AP page is that it depends on the firmware version of your Zyxel AP. As of December 2023, this feature is currently supported on Zyxel small business models, such as NWA50AX, NWA55AXE, and NWA90AX, starting from firmware version 6.29 Patch 2 version.…
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How to Change AP's Hostname in Nebula
Hostname is a identifiable name given to a device on a network. Changing the hostname for your Nebula managed Access Points allows you to easily distinguish and manage them, such as syslog, SNMP protocal usage, especially for large network environment management scenario. To change the hostname of your Nebula managed AP,…
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How to use the Nebula AP summary report
Introduction: Nebula offers the ability to access statistical data about access points. You can view a AP usage report by navigating to Site-wide > Monitor > Access Points > Summary Report. Additionally, there is an 'Email Report' feature located in the top right corner of this page. Using the Email Report now: Address:…
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How to understand the Nebula AP Event Log for the Station?
In the NCC log entries, you might encounter some terms that are not immediately clear. Here's an explanation of common and uncommon log messages: Normal AP Log Messages: STA Logout: Message: "Station: AA:BB:CC:DD:EE:FF has disassociated by STA Logout." Explanation: The client disconnected from the WiFi, possibly due to…
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How To Troubleshoot Connection Issues with a Specific Device on My Access Point?
If you're experiencing connection issues with a specific device on your AP, follow these steps to diagnose and resolve the issue: Identify the Device Model: Determine the specific model of the device experiencing the issue. Check Connection Status: a. Verify if the device is connected to Wi-Fi. b. Check if the device has…
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Troubleshooting for When the AP Cannot Connect to Nebula with AP Web GUI
Introduction: Learn how to use the simplified web interface of the Access Point to troubleshoot connectivity issues with Nebula. Instructions: Accessing the AP: Connect to the AP using the management IP address from the DHCP server or the default IP address (192.168.1.2). Log in using the device password from Nebula or the…
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How to step-by-step check when clients can't access the internet via Guest SSID?
Organizations often require secure and streamlined wireless connectivity for guests usage like creating a guest SSID with different vlan subnet separated from main management vlan and enabled L2 Isolation. When user finished setup but couldn't obtain an IP address, this guide will walk you through the steps to troubleshoot…