-
When the Xiaomi 15 Ultra switches to another AP, it shows: “Wi-Fi password incorrect"
This event is caused by the Dual Wi-Fi Acceleration feature on the Xiaomi device. You could disable the Dual Wi-Fi Acceleration feature to prevent the issue. We found that this issue had already been reported earlier in Xiaomi forums (and also discussed here:…
-
The access point is not appearing in the list. What should I do?
If your access point does not show up in the Nebula Control Center (NCC), try the following troubleshooting steps: Check that the AP is added to the correct site Ensure the device has been added under Site-wide > License & Inventory and assigned to the correct Site. Devices listed only in Inventory without being added to a…
-
What is the tags LED_OFF and LED_On on the ap configuration page?
Tag: LED_OFF This tag turns off the LED lights on your Access Points (APs). If your WiFi system is installed in an environment where the AP LEDs may be distracting or inappropriate—such as bedrooms, meeting rooms, or quiet areas—you can use the LED_OFF tag to disable the LED lights on your APs. Tag: LED_ON This tag turns…
-
I can’t find the Channel Utilization menu. How do I check it?
To view Channel Utilization in Nebula, follow these steps: Go to Site-wide > Devices > Access points. Select the AP you want to inspect. In the AP detail page, scroll to the Access point usage and connectivity graph. Hover your mouse over the graph to see utilization values over time. Color indicators: Yellow = 2.4 GHz…
-
What is the maximum number of clients that can be managed with policies?
Nebula applies the following limits for client policies: For WiFi clients: Block policies: up to 512 entries per site Allow policies: up to 256 entries per site
-
Why is the AP uplink limited to 100 Mbps?
If an AP shows an uplink speed of only 10/100 Mbps, it indicates that the Ethernet link did not negotiate at 1 Gbps. This is usually caused by a physical layer issue. Common causes and how to check them: Ethernet Cable Issue Ensure the cable is Cat5e or higher, properly crimped, and not damaged. Replace the cable to…
-
Iphone devices cannot connect to the WiFi
If other clients are successfully connecting to the SSID but Iphone devices are having trouble, please consult below articles for troubleshooting guidance.
-
How to Add a Nebula Device Already Registered to Another Organization?
If you are unable to add a Nebula device to your organization because it is already registered to another user, you can often transfer ownership using the Nebula Mobile App by scanning the device's QR code. This method is effective when the device was previously associated with a different owner and cannot be added via the…
-
How to Transfer a Device Between Organizations in Nebula?
When attempting to transfer a device to a different organization in Nebula, you might find the Organization selection greyed out, preventing the transfer. This typically occurs because Nebula policy only permits device transfers between organizations that share the same organization owner. If the source and target…
-
How to Improve Wi-Fi Client Stability and Reduce Roaming Issues?
Client devices, particularly stationary ones, can experience frequent disconnections and undesirable roaming between Access Points (APs). This typically occurs in environments with multiple APs, where devices encounter weak signal strength, high channel utilization on bands like 2.4GHz, and struggle to maintain a stable…
-
How to move a Zyxel Nebula device to another organization?
Where to find This process refers to actions taken within the Zyxel Nebula Control Center (NCC) to manage and transfer devices between different organizations. Function description The "Change organization" feature in Zyxel Nebula allows for the seamless transfer of a device from one Nebula organization to another. This is…
-
How to Manage NWA50AX Concurrent User Capacity?
The Zyxel NWA50AX Access Point has a recommended number of concurrent stations for enterprise environments. Exceeding this recommendation can lead to performance degradation and network instability. Scenario An organization currently has 18 users connected to an NWA50AX access point. With the addition of a new department,…
-
How to Find the Default Password for Zyxel APs
Where to find Information regarding default passwords for Zyxel Access Points is determined by their manufacturing date. Identify the AP's manufacturing date. Access Points manufactured before February 2025 use the legacy default password "1234" for initial login. Please attempt to log in using this password. (Optional)…
-
How to collect the Nebula AP diagnostic info by GUI?
The AP Web GUI provides a convenient function for users to collect information and logs with just one button. Follow the steps below: 1.Check your Nebula AP LAN IP Go to the Nebula page. Click on "Devices" and select "Access Point." Look for the information regarding the Nebula AP LAN IP. 2. Access the Nebula AP Web GUI…
-
Setting a static IP address for your PC to access your AP
Scenario You've got an AP (or another networking device) and you're ready to set it up using Standalone mode. This means you'll be using your computer to access the device's settings through a web interface (Web GUI). However, your computer and the AP might not be in the same "subnet," especially if one of them is getting…
-
Is there a way to disable LLDP on an AP?
Yes, it is possible to disable LLDP on an AP through a command SSH into AP Enter commands Router> configure terminal Router(config)# no zon lldp server Router(config)# write If want to enable LLDP on an AP again please enter commands: Router> configure terminal Router(config)# zon lldp server Router(config)# write
-
How to check the Cloud Control Status when AP is offline on Nebula?
If your AP is registered and added in the site on Nebula with offline status, please follow below steps to check the Cloud Control Status for troubleshooting. In the device local Web GUI main dashboard, the Cloud Control Status displays the status of device’s internet and Nebula status. When the AP is online on NCC, three…
-
[Nebula] What to do if the AP is offline?
If the AP is registered and added to the site but keeps showing offline on Nebula. The LED status is flashing in Yellow/Green status after connecting it to the network. 1. The AP gets IP from DHCP server by default, ensure that the AP gets IP address successfully. The ZON utility provides user to scan and check the Zyxel…
-
How to limit local access to a Nebula AP using trusted IP addresses
To restrict local access to a Nebula-managed AP so that only trusted IP addresses are allowed, follow the steps below: Log in to the Nebula Control Center. Navigate to Site-wide » Configure » Site settings. Scroll down to the Device configuration section. Enable the option “Permit access to Nebula devices exclusively from…
-
Why do my AP’s syslog packets always use the UTC+0 timezone
If your AP’s syslog packets are showing timestamps in UTC+0, it is likely due to the site timezone settings not being configured in the Zyxel Nebula Control Center, or because the option to log syslog messages using the site’s timezone has not been enabled. Please follow the step to check: 1. Site Timezone Configuration…