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Why is the 2.4 GHz Signal Strength Limited to 20 dBm on NWA1123-AC-HD?
The maximum power output must comply with local regulations. For instance, in Switzerland, the maximum allowable power for the 2.4 GHz band is 20 dBm. As a result, the system will limit the output to 20 dBm to ensure regulatory compliance.
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Can I retain network settings when moving a AP across organizations in Nebula?
When moving a device across organizations in Nebula, you can opt to retain the network interface settings such as static IP, subnet mask, gateway, and DNS settings. However, other configurations like SSID settings depend on site-specific settings and will not transfer. Ensure the "Keep device interface setting" option is…
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How to check if your radio settings are optimal?
You should check if most devices are connecting to the AP with a signal strength better than -70 dBm. If this is the case, your network deployment is good, and only a few clients might experience issues due to their capabilities. If most devices have a weak signal, consider adjusting the deployment and power settings of…
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How to Check and Resolve NTP Synchronization Issues on Nebula APs?
Follow these steps to check and resolve NTP synchronization issues: Log into your Nebula Control Center (NCC) account. Navigate to the specific site and access the AP you want to check. Go to the event logs and look for any messages related to 'NTP update failed'. If you encounter this message: Ensure that your firewall or…
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Why doesn't the NWA90AX Access Point support the 'Wireless Health' feature?
The NWA90AX Access Point does not support the 'Wireless Health' feature because it is designed as an entry-level solution for small businesses, focusing on essential features. To find an AP model with this functionality: Log into your Nebula account. Click on the 'Help' icon. Scroll down to 'Support Tools' and select…
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Why is My NWA130BE Access Point Not Detecting Wi-Fi Signals?
If the NWA130BE access point is currently operating in 'Limited Power Mode,' which means it is not receiving sufficient power. This typically happens when: The PoE switch or injector only supports 802.3af PoE, which provides less power than the required 802.3at PoE for full operation. The power adapter being used is not…
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What is Zyxel's Default Security Profile for Standalone Devices?
When users first log in through the local GUI, they are required to edit the SSID profile. This includes setting a new SSID name and a pre-shared key (PSK).
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Why is roaming not working properly between access points?
Roaming issues typically occur due to the behavior of the client devices (stations or STAs). These devices decide when to switch based on signal strength and quality. If the signal from the original AP is still strong, the device may not switch to the closer AP.
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How to Resolve Connection Speed Issues with Zyxel Access Points?
If your Zyxel access point (AP) shows reduced connection speed, follow these steps: Ensure that the Ethernet cable is Cat5e or higher. Switch the AP to a different Ethernet port on the switch. Reset the AP to its factory settings. Refer to this link for detailed reset steps. If the problem persists, swap the problematic AP…
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Why doesn't my Station Information show IPv6 addresses?
Some users have noticed that the station information table only lists IPv4 addresses and not IPv6 addresses. As of now, stations using only IPv6 addresses might not be displayed correctly in the station information table. If you face this issue, we apologize for the inconvenience and recommend keeping an eye on future…
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Why do users need to re-login daily despite having a valid voucher?
This issue is often caused by the 'Reauth time' setting in the SSID configuration. The 'Reauth time' determines how often users must re-authenticate. To adjust the setting: Navigate to Site-wide > Configure. Select Access points > SSID advanced settings. Find the Captive portal advanced setting section. Modify the 'Reauth…
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How to send Logs Via Email on NWA130BE Access Point in standalone mode?
As of now, the NWA130BE Access Point does not support the Email Log feature in standalone mode. This function has been removed for security reasons and will not be supported in the future. For users looking for alternative solutions, we recommend using the Nebula Cloud platform which offers enhanced management features,…
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Why are my access points going offline randomly?
Your access points might be going offline due to a network connectivity issue that disrupts the connection between your access point and the Nebula Cloud Center (NCC). The event log messages like 'netconf disconnection' and 'Nebula connection failed: gateway unreachable' indicate potential interruptions. To resolve these…
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How Can I View the Theoretical Maximum Link Speed for Wireless Clients?
Currently, Nebula Control Center (NCC) displays the actual TX/RX rate for wireless clients to ensure accurate information regarding current network performance. The maximum connection speed can be influenced by various factors such as environmental interference, the client's hardware capability, and the number of devices…
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How to resolve the orange warning Icon in the Nebula App?
Steps to Resolve: Open the web version of the Nebula Control Center (NCC) and go to the "Access Points" section from the menu to check the status of your AP. Ensure that your AP is not operating in limited speed mode (10/100Mbps). This issue is usually caused by the quality of the Ethernet cable or potential issues with…
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What is the antenna configuration for the WAX655E ?
The WAX655E uses a specific antenna configuration which can be understood as follows: 4x4: This configuration has 4 antenna endpoints for 4 transmit and receive links, and it is used for the 5 GHz band. These endpoints are connected via N-type connectors. 2x2: This configuration has 2 antenna endpoints for 2 transmit and…
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Why is my access point blinking between amber and green?
When your Zyxel Access Point (AP) blinks between amber and green, it means that the AP is managed by the Nebula Control Center (NCC) but is currently unable to connect to it. Possible Causes: Gateway not reachable Blocked TCP/UDP ports by firewall or ISP Steps to Resolve: Check network connection: Ensure your device has an…
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What factors affect the recommended number of stations for my AP?
Several factors can influence the recommended number of stations, including: Types of Devices: Laptops, phones, and IoT devices have different bandwidth needs. Network Traffic: Activities like video streaming, large file transfers, and VoIP can put more stress on the AP. Physical Environment: Walls and interference can…
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Why is my access point only connecting at 100Mbps on a 2.5Gb switch?
This issue is often caused by the Ethernet cable connecting your AP to your network. Here are a few things to check: Cable Quality and Connections: Ensure both ends of the Ethernet cable are securely plugged into the AP and your network device. Use a high-quality Ethernet cable rated for Gigabit speeds. Older or…
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How to troubleshoot connectivity drops on Access Point?
Here are steps to help resolve the issue: Step 1: Check AP Status and Configuration Visit the wireless settings on your AP. Ensure SSID, security mode, and channel bandwidth match your desired configuration. For IoT devices, adjust the radio settings: Navigate to Configure > Radio settings. Set the radio mode of 2.4GHz…