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When should Smart Steering be disable?
Smart Steering helps clients connect to an AP with a better signal when their current signal becomes weak. However, there are situations where Smart Steering should be disabled: Only One AP: If there is only one AP, Smart Steering is unnecessary. APs very far apart: If APs are placed so far apart that their coverage areas…
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How to Enable DCS Settings on Nebula?
Dynamic Channel Selection (DCS) is an essential feature that helps optimize wireless performance by automatically selecting the best channel for your WiFi network. This FAQ guide will provide step-by-step instructions on how to enable or disable DCS settings on Zyxel's Nebula platform. To enable DCS on the Nebula Control…
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Why my Wi-Fi 6E AP cannot broadcast 6GHz Wi-Fi?
Please check if your model is the Nebula BandFlex model, which means the 5GHz and 6GHz cannot work at the same time. BandFlex Model: NWA220AX-6E, WAX620D-6E If your model is the BandFlex model, please further check: Nebula >> Configure >> Access points >> Radio settings page, scroll down the bottom AP list, and tap the…
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What does the Green enable lock icon mean on AP radio settings dialog on Nebula?
On Nebula >> Configure >> Access points >> Radio settings page, if you have ever manually fixed any specific configuration for managed APs from the bottom AP list entry, the Green enable lock icon indicates the settings have been overridden that are different from global radio settings.
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How can I fix the radio output power for specific managed AP on Nebula?
Please follow the below steps to fix the radio output power, you can ensure your managed AP operates on the desired radio power, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and single…
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How can I fix the radio band badwidth for my managed AP on Nebula?
Please follow the below steps to fix the radio bandwidth, you can ensure your managed AP operates on the desired radio bandwidth, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and…
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How can I fix the radio band channel for my managed AP on Nebula?
Following the below steps, you can ensure your managed AP operates on the desired radio band, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and single tap on the AP which you want to…
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Why can't I find 160/240Mhz bandwidth option for 5GHz on Nebula?
Due to not all the models supporting 5GHz 160/240 MHz, to configure the 5GHz 160/240 MHz channel width for the support devices on Nebula, please follow these steps: Go to Nebula » Configure » Access points » Radio settings page. To set 160/240 MHz channel width for supported APs, scroll down the page to the AP list part.…
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Why did my fixed channel radio setting roll back to DCS settings automatically?
Possible Reason: To comply with US regulations, if you are located in the USA and your radio country is not set to the United States, then once any of your Nebula management devices' public IP address is detected in the US region, Nebula will automatically set the radio country code to the United States and reset the radio…
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Why can’t I fix the 2.4GHz channel width to 40MHz even if I set it with the option?
Background: To ensure that most devices can utilize the 2.4GHz service and to prevent specific devices from experiencing connection issues, the current design of the AP is intended to facilitate the connection of the majority of clients to the APs. In the current design, if the AP detects devices in the environment that…
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What does the "DCS Scan Get Fail" event log mean?
When you encounter the "DCS Scan Get Fail" logs on your Zyxel AP, it often means that no SSID profile is configured for the corresponding channel, which results in the radio not being in service status, then prevents the Dynamic Channel Selection (DCS) from performing effectively. To resolve this issue: Create an SSID…
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How does smart mesh affect fixed channel settings?
For APs to communicate effectively within a smart mesh network, they need to operate on the same channel. Consequently, if your APs are part of smart mesh, they will automatically switch channels to align with each other, prioritizing network stability and connectivity over fixed channel settings.
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Why does my AP automatically switch channels despite being set to a fixed channel?
Both APs in the mesh network should operating on the same channel to maintain a mesh connection. When APs are part of a smart mesh network, they might automatically switch channels to build up mesh connection and APs will not revert to user-defined channels. If fixed channel selection leads to suboptimal performance due to…
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What is Airtime Fairness?
What is Airtime Fairness and why is Airtime Fairness important? Airtime Fairness is a feature found in many modern WiFi networks aimed at improving the overall efficiency and performance of the network. It ensures that all connected devices get an equal amount of time to communicate with the WiFi access point, rather than…
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Why does the Auto (high band preferred) mode disconnects frequently with smart mesh?
In signal, channel utilization stable environment, Auto (high band preferred) in smart mesh works smooth. But if frequent reconnections in 'Auto' mode, it can be disruptive in unstable environments. In 'Auto (high band preferred)' mode, the mesh network frequently evaluates the connection quality. If it detects a degraded…
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What is the difference between Auto (high band preferred) and a fixed radio band in Smart Mesh?
The 'Auto (high band preferred)' mode in a Smart Mesh network actively seeks the best possible connection by analyzing factors like RSSI (Received Signal Strength Indicator) and channel utilization. It dynamically switches between bands (high band like 5GHz preferred) to optimize connection quality, which can lead to…
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How to choose between Auto (high band preferred) and dedicated radio band with smart mesh?
When configuring a mesh network, particularly with Smart Mesh technology, understanding the difference between 'Auto (high band preferred)' and dedicated radio band settings is crucial for network stability. These settings determine how your network manages its wireless connections, especially in environments with varying…
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[Nebula] How to configure the BandFlex on supported APs?
This FAQ guides you through configuring the BandFlex feature on supported Zyxel access points (APs), allowing them to operate on different frequency bands (5 GHz or 6 GHz) in addition to 2.4GHz to meet specific network requirements. Configuration Steps: Go to Configure > Access point > Radio settings. Scroll down to find…
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What role do radar systems play in the 5GHz frequency band?
Radar systems, which include weather radars, operate in the 5GHz frequency band, the same spectrum used by Wi-Fi for wireless communication. Weather radars emit pulses of energy to detect precipitation, listen for the reflection of these pulses, and use the timing of the reflections to create a 3D representation of…
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What does "Avoid 5G DFS channel" mean in Nebula AP's radio settings?
The "Avoid 5G DFS channel" setting in Nebula AP's radio settings allows the AP to choose non-DFS channels to provide a stable WiFi service. DFS, or Dynamic Frequency Selection, is a mechanism that governs the use of certain 5GHz channels to prevent interference with radar operations, such as those used by weather and…