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What Happens to DPPSKs After Device Restore?
Question: If I reset or restore my device that was previously connected using a Dynamic Personal Pre-Shared Key (DPPSK), can I still use the same DPPSK to reconnect, or will I need to generate a new one? Answer: Yes, you can still use the same DPPSK to reconnect your device, even after restoring or resetting it. Here's…
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Why is the "Click to Continue" option not available in the Captive Portal Sign-In Method?
The absence of the "Click to Continue" option in the Captive Portal Sign-In Method is likely due to the access point (AP) model you are using. For instance, the NWA50AX model does not support the captive portal feature in its authentication function. To confirm this, please verify the AP model being used. If the AP model…
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How to Configure More Than 8 SSIDs on Nebula?
You can configure more than 8 SSIDs on your Nebula network by grouping your access points and using tags. This allows you to manage multiple SSIDs efficiently while respecting the limit of 8 SSIDs per access point. To achieve this, please follow these steps: Go to Configure > Access Point > AP & Port Settings. Under AP &…
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How to troubleshoot a Nebula Access Point that stopped broadcasting the SSID?
There can be several reasons why your Access Point (AP) is not broadcasting the SSID. Here are some steps you can follow to resolve this issue: Troubleshooting Steps: Power & Connectivity: Check the power LED: Ensure the access point is receiving power by verifying the power LED is lit. Verify the Ethernet connection:…
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How to resolve incorrect password errors when connecting to an SSID?
If the error occurs when a device (STA) connects to the SSID, ensure the correct password is used: Make sure to enter the password correctly, checking for spaces or special characters. Go to Configure > Access points > SSID advanced settings to verify the password. For detailed steps, refer to Blocked by Key Handshake Fail…
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What should consider when wireless stations use Wi-Fi random MAC addresses?
Wi-Fi random MAC address is a privacy feature that changes your device's unique network identifier (MAC address) each time it connects to a network. (The exact behavior may vary depending on the device vendor.), helps protect your privacy by preventing tracking across different Wi-Fi networks. While helpful for privacy, it…
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What is the WiFi Random MAC address on my smart phone or PC?
Wi-Fi random MAC address is a privacy feature that changes your device's unique network identifier (MAC address) each time it connects to a network. (The exact behavior may vary depending on the device vendor.) This feature helps protect your privacy by preventing tracking across different Wi-Fi networks.
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Why can't I see the 6GHz band SSIDs being broadcast on my 802.11ac AP?
The 802.11ac standard does not support the 6GHz band. Only Wi-Fi 6E and later APs are capable of broadcasting SSIDs on the 6GHz band.
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Why can't I see my AP broadcasting the DPPSK SSID, while all other SSIDs are visible?
Check the AP model encounters the DPPSK SSID invisible issue. As the small business series models (NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, NWA90AX PRO), the WAX300H model, and all 802.11ac models except the WAC500, WAC500H, and NWA1123ACv3 do not support the DPPSK function. If an SSID is configured with DPPSK, it will be…
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Why I cannot see my NWA50AX broadcast the DPPSK SSID?
The small business series models (NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, NWA90AX PRO), model WAX300H, and all 802.11ac models except the WAC500, WAC500H, and NWA1123ACv3 do not support the DPPSK function. Once when an SSID is configured with DPPSK, it will be disabled on these AP models and will not be broadcast.
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Why is a wireless station that doesn't meet the allowed policy still able to connect to the WiFi?
Currently, the Nebula client policy 'Allowed' is only for bypassing the client's MAC address for the captive portal SSID. It does not support the scenario where clients not on the 'Allowed' list are blocked from connecting to WiFi.
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Why reset AP not working, still broadcasting SSID configured on Nebula?
If you want to reset the AP, using it in standalone mode, please further ensure you have removed the device from your organization to guarantee it will not apply the Nebula cloud configuration. Instruction for device unregistering/removing from Nebula: How to Remove Your Device from Nebula and Administer It Locally — Zyxel…
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Is it recommended to create a dedicated SSID with MLO enabled?
Yes, to avoid compatibility issues with non-WiFi 7 devices regarding the MLO feature and security mode, it is recommended to create a dedicated SSID with the MLO feature enabled for WiFi 7 clients. For more details please refer to: What is the Best practice for Wi-fi 7 MLO(Multi-Link Operation)? — Zyxel Community
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Why my WiFi 7 client not use all bands to connect to MLO-enabled SSID?
Even under good connectivity conditions, the status of the MLO link band might differ. The MLO connectivity band is actually chosen based on the behavior of the end station's driver.
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Why my WiFi device cannot browse Internet after Guest Network feature enabled?
When enabling Guest Netowork, it will enable Layer 2 isolation, thus please ensure the physical MAC addresses of the DNS server or SSID VLAN interface gateway have been added to the Layer 2 isolation whitelist table to avoid Internet browsing issues.
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How can I configure the wireless 802.1x authentication with LDAP on Nebula?
Nebula AP currently does not support 802.1x with LDAP.
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How can I bypassed clients by MAC when connected to captive portal SSID?
To implement MAC filtering bypassed for specific captive portal SSIDs, follow these steps: Step-by-Step Configuration: Configure SSIDs with Captive Portal and Nebula Cloud Authentication Go to Nebula > Configure > Access Points > SSID Settings. Enable Advanced Mode and click on Add SSID Network to create SSID A. Click…
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How to connect a device to AP without entering password?
Nebula AP do not support WPS for quick connection without a password. However, you can allow specific devices to connect directly to an SSID by using the Client Policy feature. This will allow the specified device to connect to the SSID without requiring a password. Use this method carefully to ensure network security is…
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How can we adapt an HTML file to be used as the Captive Portal page on Nebula?
Adapting an HTML file for use as a Captive Portal page in NCC can be done in a few ways. Here's a simple guide to help you get started: Option 1: Edit HTML Directly Through Nebula Create a copy of the default theme within NCC. Edit the HTML and make your customizations. This method gives you more flexibility but requires…
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How to do if AP broadcast default SSID after adding to Nebula?
The access point should disable default SSID Zyxel-xxxx after synchronizes with Nebula. If your access point is broadcasting the default SSID after being added to Nebula, verify that the AP is correctly online in the Nebula site and has received the latest configurations according the Configuration status should be Up to…