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How to adjust the current Nebula device location?
Scenario: You've added a device to the site, but it consistently appears in a location that is far from your actual location. You're wondering why this is happening and how you can adjust the current Nebula device location. Reason: Nebula devices determine their location on the map using the public IP address provided by…
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What feature can Guest Ambassador account do?
Site – Guest Ambassador - a special administrator type that focuses on creating or approving Wi-Fi vouchers or captive portal user accounts. Guest ambassadors can authorize or not authorize each captive portal accounts but only for their respective sites. To know how to create the Guest Ambassador account, please refer to…
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What happens to my data when Cloud-Saving Mode is activated on Nebula?
Once Cloud-Saving Mode is activated, all monitoring data will not be collected and stored on the backend platform. Therefore, Zyxel support cannot provide this information. Previous records cannot be restored even if the organization is upgraded to Nebula Professional (Pro or Plus) as it won't exist on the backend.…
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What happens if I haven't logged into Nebula for a long time?
If you're using the Nebula Base Pack and haven't logged into the organization for 30 days, Nebula will switch to Cloud-Saving Mode. In this mode, Nebula stops monitoring and polling of device network activities, except for certain information like Gateway WAN IP status, Gateway Interface status, Gateway VPN connection, and…
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If my organization had Nebula Pro, when will it enter Cloud-Saving Mode?
When your Nebula Professional (Pro/Plus) license has expired, the system will start counting 30 days of inactivity, regardless of when you last accessed the organization. If Nebula is not accessed for 30 consecutive days after the Pro license has expired, it will switch to Cloud-Saving Mode. However, as long as your Nebula…
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What is Cloud-Saving mode?
What is Cloud-Saving Mode? If you are using the Nebula Base Pack and no one logs into the organization for 30 days, Nebula will switch to Cloud-Saving Mode. In this mode, Nebula doesn't monitor and poll device network activities except for the following information: Gateway WAN IP status Gateway Interface status Gateway…
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What happens if the device name on Nebula doesn't meet the System Name rules?
If the device name on Nebula does not meet the System Name (SysName) rules, the system name synchronization will not be applied. Nebula will remove unsupported characters from the device name and check if the output of the first 63 characters follows the rules. If the output violates the rules, the device name will not be…
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Can I change the system name of Nebula devices?
Yes, you can change the device name on Nebula, and Nebula will push the modification to your device's system name. However, please make sure that the modification meets the rules for the system name.
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How to create the Guest Ambassador account?
Introduction Site – Guest Ambassador - a special administrator type that focuses on creating or approving Wi-Fi vouchers or captive portal user accounts. Guest ambassadors can authorize or not authorize each captive portal accounts but only for their respective sites. Because guest ambassador is a site level administrator…
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[Nebula] How to turn on Zyxel Support Access?
If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization. 1. click the "Help" button with question mark…
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Nebula device offline possible reasons
There are possibilities lead Nebula devices offline on Nebula Control Center. [First] You may not plug a power cord into your Nebula device(s). [Second] Your device(s) may have a hardware issue or it's faulty. [Third] Your device(s) might have the following network issues: * The device(s) does not get an usable IP address.…
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Zyxel Nebula OpenAPI
In September 2021, alongside the release of P12, Nebula introduced the
initial version of Nebula OpenAPI, which serves as an interface for software to
directly interact with the Nebula cloud platform and Nebula-managed devices.
These APIs empower Nebula users to programmatically manage Nebula networks at
scale through…
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Why Nebula Mobile App say can’t connect to server?
Background Nebula Mobile APP will automatically check the connectivity before login. Once the checking process fail, Nebula Mobile APP will pop out the error message. Scenario Some users may receive this error message when trying to login Nebula with the Mobile APP. This error message means you are unable to connect to…
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How to register a Nebula account through our new APP?
You’re welcome to use our new version of
Nebula APP to register devices and manage your network. After you click “Start”,
you will find the “Create account” link on the sign in page to create an
account. Fill in the required fields in the form, and
then you need to go to your mail box to activate your Nebula account and…
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How to check your device LED status in Nebula App
We often get questions regarding the LED status
on our customers’ devices. The quickest way to
check your LED status in the Nebula App is
to go to the device detailed page and click on the LED Status guide. As shown in the above images, let’s take AP for
example, tab the device icon and then click on the AP you want check…
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Start your adventure on Nebula - Nebula CC/License part
Hi All, The following is the quick link for FAQ that the user may encounter when meeting Nebula at first time. [Nebula CC] * How to register a Nebula CC account? * How to create organization and site on Nebula Control Center? * How to modify the organization/site name on Nebula Control Center (NCC) directly? * How to…
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Centrally manage all your clients in new 3-in-1 Clients page & Applications control
The
client page is a way for Nebula administrators to manage and monitor all
clients in a network. They can easily understand the status of each client at a
glance. In Nebula Phase 11, the 3-in-1 clients page is introduced. It combines
all clients from the gateway, the switches, and the access points into one page
on the…
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[Nebula] How to transfer the organization owner to another account?
Nebula is now able to transfer the organization ownership if you are the owner. You can find the "Change owner" button in Organization-wide > Administrators as the following screenshot. After clicking the “Change
owner” button, you can select the new owner account in the drop list. After an account is selected, the warning…
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Use Nebula’s live chat support to have your problems solved quicker
The COVID-19 pandemic requires that we remain vigilant
in our everyday lives. Remote working and social distancing are advised to help
stop the spread of the virus. Nebula users are encouraged to take advantage of
the live chat tool to contact Zyxel support team remotely to analyze, diagnose,
and solve product or…
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Using Nebula’s Event Log and Change Log for Monitoring Network and Quick Troubleshooting
The event log
can be used to check a number of events occurring across a network. Nebula
Control Center (NCC) has two kinds of built-in logs: Device’s event log and Organization-wide
change log. Besides the built-in logs, users can also configure the log
path in NCC, sending the event messages directly from Nebula devices…