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Why does the Nebula APP log me out frequently?
This is because the admin set an hour idle timeout in organization settings. You may change the idle timeout setting to keep the session longer. Please reference this FAQ to adjust.
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How to find a client was connecting to which device?
Network administrators need to find a client that connected to which device when the issue happened. Nebula control center provides two methods to find the specific client. A. Client page: Please navigate to the client page > access point/switch/firewall clients. You can check the offline clients from the last 2 hours / 24…
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How long can a session last on the Nebula APP before timing out?
The session timeout for the Nebula APP is set to 10 days. This extended duration is particularly useful for users who need continuous access over longer periods without the need to frequently log in again.
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How to change Nebula account’s email?
Some users might need to change their email address due to the domain change or other reasons. Here’s a guide to changing your email address. Log in to Nebula. Click the account icon on the top of right and then click “manage account”. Click the edit button. Change your email and save. Receive the confirm email in the new…
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How to reboot devices on Nebula?
Each device page includes a "Live tools" feature located at the bottom of the page. The functionality of the Live tool varies depending on the type of device, such as a firewall, switch, or access point. Below is an example of a switch. 1. Navigate to Site-wide > Devices > Switches > F4:4D:5C:xx:xx:xx, locate the "Live…
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How does the typology improve the user experience?
The Typology feature with UX enhancement at the NCC 17.30 provides the improvements to the user experience. Besides auto re-centers topology when changing client/device display, the user can see the offline clients that connected from the last two hours. The typology also shows the client MAC address. Users also can check…
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What steps should be taken if the organization has downgraded to the Base pack?
If your organization has downgraded from a PRO/PLUS pack to a base pack, as the figure below, indicates the license was not renewed within the 15-day grace period. For license renewal, please consult this link. Once downgrading to the base pack, Nebula remains accessible and operational. However, customization of PRO &…
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Why did my organization go back to BASE pack?
The transition of the organization to "Base pack" indicates that either one or all of the device's PRO/PLUS pack licenses have expired and were not renewed within the 15-day grace period. You may go to the "License and inventory" page to review the license status for the corresponding devices, as illustrated in the figure…
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Why does switches show as unused and do not appear in devices section?
If you encounter a situation like in the figure below, it indicates that the switch has not been assigned to the designated site. Device section: License and inventory: Solution: 1. Click the checkbox corresponding to your switch. 2. Select "Action" and then choose "Change site assignment". 3. Select the desired site for…
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Exporting Complete Device List for Managed Customers in Nebula CC
Scenario: Customers using Nebula CC are seeking a way to export a comprehensive hardware list for all managed customers. This need arises from the desire to have a master equipment list, encompassing all devices across every client, similar to the function available for individual customers within Nebula. Solution: Follow…
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Are there backup & restore configuration feature on Nebula?
Yes, the backup and restore function for Zyxel networking products in Nebula can be found in different areas depending on the type of device you are using. Here's a summary of what these features entail: For Mobile Routers: Use the Site-wide > Devices > Mobile router > Backup & restore screen. This function allows you to…
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How to Upload and Edit Floor and Plans in Nebula?
We can upload the customized floor plans to Nebula. Go to Map & Floop plans page> Edit Floor plans, click Create button to upload the floor plans. After that, you can re-size/move and rotate the floor. After that click set position. If you do not see floor plan, then please click this button. After that, you can go to…
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How can we check the end device in the topology?
In Nebula phase 17.20 now we can check the end device (client) in topology, by default this is not activated please tick the checkbox in the following screenshot then can see the clients.
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How can the administrator account be restricted from accessing other sites?
We can restrict the administrator to access the specific site, before that you will need to change the organization access to "Read-Only" Then you can change the specific access privilege option as Full, Monitor-Only, or Guest ambassador…etc.
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Why I'm not get any password after create the admin account in Nebula?
Please be aware that we do not provide the password when you create the administrator account in Nebula, the user must make sure they have registered the account in Nebula, then can use the credential to login. If you see "Unverified" then it means this account does not registered in Nebula, yet.
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What can Intent do in Nebula?
It's a Nebula AI although Intent is still in the beta version, however, it's still a good tool, if you cannot find some features or settings or anything else then can use Intent.
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Understanding device online time on Nebula Control Center
The Nebula Control Center, being a cloud-based solution, requires a certain amount of time to sync and update device data information to its servers. This delay is to minimize high bandwidth utilization and prevent an increase in the device's CPU usage that could result from constant data connections. The Nebula solution…
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Why the Dashboard is empty?
If the Dashboard is empty, there's no data to display. You can check: 1: Are the devices online? 2: Have the devices been assigned to the site?
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What does the menu icon represent?
Here's the introduction of the Nebula menu icon. In addition, the Nebula Menu is enhanced to be expandable/collapsible.
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What can you monitor and manage with the Nebula topology?
Navigate to Site-wide > Topology to view the links between Nebula Devices in the site. The icon of a node in the network topology indicates its Nebula Device type and the color shows whether the Nebula Device is online (green), has alerts (amber), or is offline (red). Move the pointer over a node to view detailed Nebula…