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Nebula Cloud Service Incident 2025-01-02 21:31 ~ 21:53 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-02 21:31 (UTC+0) Resolved: 2025-01-02 21:53 (UTC+0) Issue Symptom & Risk: Some Nebula pages get error If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO We apologize for any…
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Nebula Cloud Service Incident 2024-11-26 02:32 ~ 04:15 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-11-26 02:32 (UTC+0) Resolved: 2024-11-26 04:15 (UTC+0) Issue Symptom & Risk: Some functions might not work. Nebula push configuration might be failed. No device alert/notification. Note: This incident does not affect Nebula devices…
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Nebula Cloud Service Incident 2024-11-25 12:00 ~ 12:23 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-11-25 12:00 (UTC+0) Resolved: 2024-11-25 12:23 (UTC+0) Issue Symptom & Risk: Nebula CC response might be slow. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2024-10-25 01:38 - 09:30 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-10-25 01:38 (UTC+0) Resolved: 2024-10-25 09:30 (UTC+0) Issue Symptom & Risk: Some pages are unable to load successfully. Partial users are unable to login. We are under maintenance, user cannot access to Nebula control center.…
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Nebula Cloud Service Incident 2024-10-22 08:56 - 09:15 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-10-22 08:56 (UTC+0) Resolved: 2024-10-22 09:15 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. - Partial users are unable to login. Note: This incident does not affect Nebula devices and their local…
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Nebula Cloud Service Incident 2024-09-16 06:36 - 07:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-09-16 06:36 (UTC+0) Resolved: 2024-09-16 07:24 (UTC+0) Issue Symptom & Risk: - Partial devices are offline or unable to reach the NCC servers successfully. Note: This incident does not affect Nebula devices and their local network…
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Nebula Cloud Service Incident 2024-09-10 06:07 - 06:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-09-10 06:07 (UTC+0) Resolved: 2024-09-10 06:24 (UTC+0) Issue Symptom & Risk: 1. Temporary missing notification logs 2. Temporary failure of security reporter notifications 3. Temporary sync failure of security reporter 4. Temporary…
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Internet connection Incident 2024-09-09 00:02 - 02:15 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption caused by an internet connectivity issue. Issue Started from: 2024-09-09 00:02 (UTC+0) Resolved: 2024-09-09 02:15 (UTC+0) Issue Symptom & Risk: - Partial Nebula devices are showing as offline on the NCC due to internet connectivity issues. Note: This…
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Internet connection Incident 2024-09-08 00:00 - 02:10 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption caused by an internet connectivity issue. Issue Started from: 2024-09-08 00:00 (UTC+0) Resolved: 2024-09-08 02:10 (UTC+0) Issue Symptom & Risk: 1. Partial Nebula devices are showing as offline on the NCC due to internet connectivity issues. Note: This…
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Internet connection Incident 2024-08-31, 08:32 - 11:53 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption due to an issue with Internet connection. Issue Started from: 2024-08-31 08:32 (UTC+0) Issue Symptom & Risk: 1. Partial Nebula devices appear offline on the NCC, due to issues with internet connection. Resolved: 2024-08-31 11:53 (UTC+0) Note: This…
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Nebula Cloud Service Incident
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-07-21 11:09 (UTC+0) Resolved: 2024-07-21 11:42 (UTC+0) Issue Started from: 2024-07-21 14:18 (UTC+0) Resolved: 2024-07-21 15:14 (UTC+0) Issue Symptom & Risk: Monitor data cannot be displayed properly for the USG FLEX series. Note:…
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ISP Incident in Taiwan 2024-06-18, 06:55 - 11:17 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption due to an issue with ISP. Issue Started from: 2024-06-18 06:55 (UTC+0) Resolved: 2024-06-18 11:17 (UTC+0) Issue Symptom & Risk: 1. Partial Nebula devices in Taiwan appear offline on the NCC, due to issues with ISP. 2. NCC server response slowness.…
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Nebula Cloud Service Incident 2024-05-14 06:00 - 05-16 10:50 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-14 06:00 (UTC+0) Resolved: 2024-05-16 10:50 (UTC+0) Issue Symptom & Risk: Partially users cannot access to "nebula.zyxel.com". The browser's error message shows "The website cannot be reached Check for a typo in nebula.zyxel.com.…
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Nebula Cloud Service Incident 2024-05-28 23:01 - 05-28 23:20 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-28 23:01 (UTC+0) Resolved: 2024-05-28 23:20 (UTC+0) Issue Symptom & Risk: Device list page and the dashboard page fail to load. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2024-05-21, 08:51 - 09:35 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-21 08:51 (UTC+0) Resolved: 2024-05-21 09:35 (UTC+0) Issue Symptom & Risk: 1. Monitor data cannot display properly for the USG FLEX series. Note: This incident does not affect Nebula devices and their local network services if…
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Nebula Cloud Service Incident 2024-05-14, 09:20 - 14:35 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-14 09:20 (UTC+0) Resolved: 2024-05-14 14:35 (UTC+0) Issue Symptom & Risk: 1. Partially users cannot login to Nebula in Taiwan Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2024-04-30, 02:00 - 02:41 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-04-30 02:00 (UTC+0) Resolved: 2024-04-30 02:41 (UTC+0) Issue Symptom & Risk: 1. Some Nebula devices are offline on NCC. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2024-04-23, 03:33-12:09 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-04-23 03:33 (UTC+0) Resolved: 2024-04-23 12:09 (UTC+0) Issue Symptom & Risk: 1. Some users might not be able to receive email from Zyxel. 2. Some users could not log in to Nebula because they could not receive a 2FA email. Note: This…
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Nebula Cloud Service Incident 2024-04-22, 14:35-14:55 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-04-22 14:35 (UTC+0) Resolved: 2024-04-22 14:55 (UTC+0) Issue Symptom & Risk: 1. Some Nebula Control Center pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if…
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Switch page issues after NCC 18.00 launch
After NCC 18.00 launch, users may encounter the following issues where switch detail page and switch ports page display empty information. The sample site has online switches. [Switch detail page] [Switch port page] Current status: Resolved. Resolved time: 2024-04-15 10:26 (UTC+0) If you observe any issues that do not…