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DHCP-Relay on XGS1930-52HP
Is it possible to set a DHCP-relay via Nebula cloud on the XGS1930-52HP, or is that a standalone config only feature?
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Nebula event log not working anymore
Hi support Since around one week I cant see any entries in the event-logs. steps to reproduce: click on a client e.g MacBook-Pro click history, event-log no details appear in the event-log page. it can be reproduced with any client in the network. when I click on an AP and then history - event log it shows entries. could…
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New deployed nwa55axe shows ups as Wireless Bridge
in NCC, Access Points > Configure > AP & port settings as Wireless Bridge. Is this normal? I just added it via the Nebula app and I just want it AP mode, I'm trying to bridge anything.
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Nebula controlled Flex 100 wan settings / fallback
Hi, I need to send a few Flex 100 firewalls to customers. I Would like to configure these firewalls at our office in advance with WAN settings and all. As I understand the firewalls have a fallback function where they default to the last known good WAN config if they can not access Nebula with the new settings. Can this be…
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NR5101 5G Router / Can't register with Nebula
Hello, Just bought a NR5101 5G mobile router. I wan't to register it with Nebula but it won't work: It doesn't have any “nebula” sticket on the device The manual S/N MAC id are not recognized. BUT : On the box, there is a sitcker that says “Nebula” (but no QR Code). This is the version with only 2 Ethernet ports. Do you…
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Having as issue with Virtual Server
Hello, I juat want to know that when I am using Nebula to configure a firewall and We need to get some ports open for internal services, but cannot get any of them to work. I have tried with Any in the Public IP, the external IP address, but cannot get it to work.
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Nebula app
Why does the Nebula app keep on saying device can't be find I try to scan the QR code and hy doing it manually
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NWA220AX-6E - Wifi 6E ok, but very bad on ipad and iphone
Hello, i have 2 x nwa220ax-6e at home :) Very good connection on my laptop with 1300mbps on speedtest. But on other devices like, Iphone or ipad, not Wifi6E, i have a very bad connection like 30mbps... I can't configure the wifi for these other devices. Before I had more than 400/500 mbps. I'm a taker of a helping hand :)…
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NWA220AX-6E are unable to connect to NCC (2 of 3)
I have purchased 3x NWA220AX-6E's, all are connected to Multigig POE+ switches. The first one I setup was able to upgrade firmware when I added it to NCC and it works just fine. The second two I connected to my account are not able to upgrade firmware, they come online for 10 seconds, then lose connection and start…
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Beacon Interval setting Zyxel NWA50AX
Hi, I just bought an Zyxel NWA50AX, configured it with Nebula. Isn't it possible to change the Beacon Interval in the settings? The manual says so but I can't find such a setting … Would be very annoying, I bought this AP because I saw in the manual that the max. Beacon Interval can be set to 1000ms. (most APs only have…
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Nebula Cloud - License update or replacement from PLUS to PRO
Dear all, Is there a way to update license for device which was already assigned with one previously? In my case I do have a switch, managed by Nebula Cloud. Initially we have assigned PLUS license to this switch, however later on we purchased PRO license which we added to Nebula Cloud, however even when we try to assign…
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Where to download NCC (Nebula Control Center) user guide?!
There's online-help NCC UserGuide v16, how to download it in PDF …
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DynDNS with DNS-O-Matic Provider
Hi, is it possible to use the DNS-O-Matic Provider? It is a simple GET Request with BasicAuth. But I didnt get it to work. https://dnsomatic.com/docs/api Thanks! Best baba
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NWA210AX reports external traffic on Nebula CC
Hi, I have the following simple topology: So I do not have Hardware Firewall, just the router (In my case, a FritzBox! as I'm german). There are two wired connections to that Router: A Streaming Box Zyxel NWA210AX wireless AP The strange thing is: the NCC Dashboard reports traffic created by that streaming box as if it…
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Roaming Clients
Hi We a NWA50AX and a NAP102 and clients won't roam between them. I have set the smart steering as below. But looking at features, the optimization aggressiveness isn't an option on these access points. Any pointers or advice to how we get this to work okay?
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NWA50AX Devices get dropped after some time
Hello I have an NWA50AX access point that broadcasts 3 SSIDs in three Vlans. A pfsense is providing DHCP in each network With an increasing number of clients (~40) i noticed that same clients start loosing connection after some time. The issue is observed with amazon echos and smart plugs and shelly switches Rebooting the…
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Nebula with ATP200 adn secureporter
Hi, I have my ATP200 in Nebula and selected my time zone GMT+2 but in the secureporter,online, I have a delayed time for logs of exactly 2 hours. In the manual,it says that the sync betweend Nebula and secureporter is at 5 minutes. What am I missing?
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Where do I find shutdown for Flex 200?
I can't find the ability to shut down the Flex 200 anywhere in the nebula interface. I have found various references to a maintenance screens but I can't find them anywhere. The only thing I have been able to find is the 'reboot' option in the mobile application. How do I issue a shutdown command to the device?
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NAT traversal design change notification
Dear Nebula user, We will change the design of the "NAT
traversal" in Site-to-Site VPN page. It's highly recommended to change the
setting from IP to AUTO, so that the VPN tunnel won't be disconnected by the
change. The new design will be effective by: 2023-02-21 02:30 (UTC+0) If there has any question, please contact…
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Sell or reset Zyxel devices
Hello, I have sold a few Zyxel devices. But now the new owner has problems to reset or reconnect them. The devices are or were registered in MyZyxel and in Nebula. Before I sold the devices I had done a reset. Unfortunately I forgot to remove them from Nebula and MyZyxel respectively. I wanted to make up for that now. Here…
