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Can you join an ATP to Nebula and not lose it's configuration?
I have an existing ATP 800 that is currently in Monitor Only mode in Nebula. I would like to switch it to Cloud mode, but I get a warning that it will back up the config and then erase everything other than the WAN configuration. If that is the case, can I save the startup-config and then apply it once the ATP is in Nebula?
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Invalid ZIP code
I am trying to get a license for one of our device but I am unable to make the purchase as the marketplace keeps saying I have entered in an invalid zip code? Please can you help with this.
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USG Flex 50 nebula , needs rebooting every day, loosing internet connection
We replaced our usg 20 cause internet stopped working every day roughly at the same time, we installed a nebula flex 50 but we still have the same problem
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SCR50AXE - not working app management and filtering
Hello everyone, I saw NO apps in the dashboard area: While I have selected everything: and: I'm sure that onsite the office is working, so I think that it is a bug: Please let me know what to do, to give back filtering benefits to this site.
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I cannot connect with Nebula app
Hi everyone, I started today with trying to connect my ZYXEL SCR 50AXE with the Nebula app. After completing the first two steps and waiting for the green blinking light to stop blinking and become solid I tried to go to the next step. My phone gives me a pop up and asks if I want to join a WiFi (the one thats linked to my…
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Why was I downgraded
Our organisation has just been downgraded to base pack because we did not license 1 of our devices that we are testing. We did not remove it after testing and now I can not contact support because we have been downgraded. Why is it that we are downgraded for 1 unlicensed device when we have 6 other licensed devices on a…
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FWA710 Firmware Update
Question for Zyxel - when is the next firmware release expected for the FWA710?
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QR Code Missing
I have removed a Nebular NSW100-10P from a the portal, and trying tom set ip up on another organisations portal but using the Nebular android APP, i have received the usual "Device is already registered by another user" message, but the QR code is partially missing and is not recognised, so have tried the manual input, but…
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Zyxel Nebula
Hello. When I am in Nebula Control Center and click on a client it takes me to the Dashboard and not to the client details. This happens in the web version, in the app it does take me to the client's details
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Nebula clients details page disappears
Hello, Since the last Nebula update, I can no longer display details for an individual device. When I click on the name of a device under “Clients”, the details page appears very briefly and then the display immediately jumps to the Dashboard page. Is the problem already known? regards Axel
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client drill down page not working
when I click on a client, It should take me to the client page for more details. instead, the client page flashes for a second then I get diverted to the main dashboard.
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FWA510 drops connection after a few hours
Just got a FWA510 and been trying to use it over the weekend. After the unit has been turned of for 3-4+ hours it starts dropping the connection, I'm guessing it's loosing connection to the mobile network after looking in the logs. Once it starts dropping the connection it will keep on doing it randomly several times an…
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SCR50AXE - Impossible to connect with SSID in WPA2 but possible in WPA3
Hello everyone, I have 2 sites with SCR50AXE where I have issues with WiFi devices. Site1 (MD clinic): router installed months ago, WiFi enabled with WPA2 since today when the owner told me it was NOT possible to connect to its SSID with a specific notebook. I saw other WiFi devices linked to that router, so it seemed…
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Usglite60ax Non-Nebula vpn not monitoring
Our customers who use usglite60ax to make a non nebula site to site vpn do not see the connection status information in the vpn monitor section. I checked in 1-2 more places to be sure. I can't see that it is neither connected nor disconnected. In the picture in the image, there is an atp100 running on the other side and…
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[USG LITE 60AX] NAT rules limit is 10?
Hi there, I am using USG LITE 60AX as my security router for home. There’s a Synology NAS behind USG LITE 60AX. I am trying to set NAT rules to have most of services provided by NAS able to be accessed from internet. However, the limit of NAT rules becomes the showstopper and I have no idea how can I do. Can you provide…
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How do I allow more Session Hosts
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NSG100 - Can´t register to another account
We have NSG100, that we removed from another account. This model doesn´t have QR-code in it, so i have to add it manually in Nebula App. However, after manually entered serial and MAC it says "device already registered to another account". When i try register it from portal.myzyxel.com, it only says "device has already…
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Stable and latest needs to be better
As it is you can't download a .bin of a release for FLEX H and both Stable and latest give you the same release firmware which given how bad V1.31 is at this time you might want to go back however Install firmware update on standby slot would solve it also but as it is the Stable and latest do nothing for FLEX H
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Monitor Proxy socket check fail
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Api
Is it possible to retrieve the creation day of an organisation? Why? Let say i forget to apply a pro license to a device, or something goes wrong with applying a license. An organisation will not go to "PRO" i would like the possibility to check which organizations we created for Let say the last two weeks, and check their…
