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GS1920-8HP as a WAN Switch - Connect to Nebula Cloud
Is it possible to get a WAN Switch GS1920-8HP to communicate with Nebula if it is placed before the firewall? We have a total of 15 WAN IP addresses, but there are available addresses. Should the switch be configured with a public static WAN IP, or is there another way to do it?
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FWA 510 WAN Failover VLAN Tag on WAN Port
Hi, I want to use the FWA 510 as a Internet Router and connect it to my Fibre Optic ONT which provides an Ethernet Port with VLAN132. The 5G should only be used as a backup. Is it possible to tag the VLAN on the WAN Port? I use the Nebula cloud with my Wifi7 AP´s and Nebula Switches. Cheers Carsten
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NWA1123-AC in Nebula network possible?
Hi, I have two access points NAP102 in a Nebula network. Now I want to add another access point. Type NWA1123-AC SN: S162L17141251 Is it possible to add this access point to the network? It looks like that it is not possible.
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IDEA: Multiple ranges per day in SSID schedule
Hello all, Like the title says, I've got an idea for the SSID schedule. CASE: Our production site is build with a lot of steel and insulation, therefore cellular data isn't able to reach the devices of the employees. We've put up several AP's to use WhatsApp and VoWiFi. The problem however is that some employees abuse the…
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NSG50 Nebula Site to Site VPN stopped working
Not sure exactly when this happened, but I have two sites with NSG50's and they have been working for a few years flawlessly using the Nebula VPN just to carry some VoIP traffic between phone systems, very low usage. A few weeks ago the customer reached out to us because they couldn't call site to site. After getting a…
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FWA710's IP Passthrough Mode not working
Hello Guys, i've bought this cool outdoor router recently, but its bridge mode or IP Passthrough Mode not working. So the Firmware is also the latest version, V1.18. How did i do? Network Setting > Broadband > Cellular APN > #1 > Edit > IP Passthrough ON> Passthrough Mode on to my indoor router's mac, so for assurance, i…
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Account deletion request
I only had to create this account to unlink a Zyxel nebula product. As there seems to be no other way to delete a account, I am hereby requesting deletion of this account.
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iOS – Cannot loginto Nebula app
iPhone 11 Pro Maxi OS 17.6.1 (latest) Latest Nebula App I cannot log into the app with my saved credentials. Password is valid, eMail is correct – compared it to my Mac Browser and it's 100% the same. I just updated to 17.6.1 and it still won't work.
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IP Range and Hostname USGLITE60ax and 100H
Hello, is there a way to set a range of IP- addresses in the security policies in Nebula? And for some usecases, it would be a nice feature to use a hostname instead of an IP. Thank you
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2.4 GHz profile after rebooting needed for firmware upgrade
Hello everyone, it is the second time (in two different Companies) that it happens that after a reboot needed for a firmware upgrade the 2.4 GHz wifi profile does not work properly: For example this morning I had a printer that was not able to connect wirelessly with the AP after the V7.00(ABYW.2) update: it was sufficient…
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Client connection "hangs" when roaming trough the building
Hello, I am new to troubleshooting access points. I have 7 NWA50AX APs in my house, and when I move from one room to another, I observe something strange. I can walk through the whole house streaming YouTube, but when I change rooms, open Google, and try to search, the client often does not respond. Only when I disconnect…
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Nebula notifications not working
I noticed that since September 9th we no longer receive push notifications for the downtime of nebula devices... what's going on? They aren't being logged by the dashboard either....
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WiFi Extender
We have a medium business with several WAX630S Zyxel APs in our building but we have some dead spots. Are there recommendations for extending our current signal? Would the NWA50AX be a solution? Thanks, Dave
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USG Flex100 - Is it possible to know what its CPU is processing?
Hello everyone, I have some Flex100s on production, but I have a specific site for a healthcare company where I see high usage (to be clear, it happens more often than other sites) compared to generated traffic: As you can see the usage is about 31% and it seems strange due to the fact it is a small network with about 20…
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Mesh and WDS
hi I have several (4) NWA 130 be in a mesh network. I would like to buy one more NWA 130 but use that one in WDS mode together with the root AP. can I run the root ap both using it as a root mesh with my existing ap and simultaneously use it in WDS mode with a new ap located an a other floor. Best regards
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Zyxel FWA710, Germany
Hi, has anyone ever managed to get a FWA710 running in Germany on the Deutsche Telekom 5G Network? I am able to establish a 5G connection but cannot get a ping response. When I try to get support, the support request is denied with the comment that I should contact my ISP. However, I bought the device directly from Zyxel…
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FWA710 gets no working i-net connection
Dear all, here is my scenario: ZTE MC889, with "Deutsche Telekom" Sim, up and running, all in default Zyxel FWA710, with "Deutsche Telekom" Sim, up and running, all in default both are connected to a USG cloud gateway ultra ZTE to WAN 1 (configured to auto) gets a IPv4 FWA710 to WAN 2 (configured to auto) gets no IPv4…
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NWA510 & NWA710
Is there a recommended Nebula configuration when using a NWA510 with a NWA710 on the LAN2/WAN Port? When we have a project with a poor network signal we are planning to install a NWA710 externally and then connect it to the WAN port of the NWA510. e.g. Can the NWA510 be demoted to a security gateway? Thanks John
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Collaborative Detect & Response - lack of Company name
Hello everyone, in the last weeks I enabled Collaborative D&R all over my Companies in Nebula but I see a lack of details in the email sent by Zyxel: As you can see the email is too much generic when you have 2 sites with the same name. It could be really common if you plan to use the name of the City where that site is.…
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Lack of details: Organization-wide manage > Change log
Hello everyone, I was looking into Change log to search if there was a trace about a pair of manual updates that I clicked to force 5.39 firmware upgrade on a Flex100 that is not responding as I expect. Those two upgrade attemps happened this morning, so I asked Nebula to show me last month of logs but no details inside…
