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Nebula license managing
Dear community good morning,our company has recently acquired customers equipped with Nebula access points. The active licenses on these Nebula were purchased from the previous IT service provider. We would like to proceed with the transfer of the licenses to us. We would like to understand how licensing works and in…
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License from USG60W to USG FLEX 500?
Hellowe would like to change our USG60W to an USG FLEX 500. Is it possible to transfer the UTM licences from USG60W to FLEX 500? And if yes, how does the transfer works?Thanks in advance!Emanuel
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active License in portal
Hello I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired". But when I check the license key, the portal tells me that the key is not registered. What is going on here? Thanks for the quick solution Kind regards Cateye
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Single License Purchase
Hi I'm no longer able to buy an individual license on the Marketplace as I always did before for my Zyxel's USGs. The security pack bundle is the only option offered by the market. Am I missing something ? Regards Fabio
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Account Settings - Change Email
Hello, How is it
possible to change the email via “Account Information”? https://accounts.myzyxel.com/users/edit_profile It looks
like the email is the only parameter that cannot be changed! Regards, Ikarus
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Pc Software for DMA-2500
Hi. I bought a Zyxel Dma-2500 last week but not have the original cd with the software. Can u help me where can i download the softwares (DigitalMediaServer{.exe})??? I looking for the internet but not found... Thanks for the help. Best regards. Viktor
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VPN License Key - Error 33
I installed the license on a new computer but I didn't uninstall the license on the old computer, how can I activate it again?
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I purchased A/V package. Got notification that it's been activated, yet nothing on appliance.
The serial number is correct. But services have not been activated.
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ZyWALL IPSec client not updating AD content
While connected to the IPSec client, a number of folders are not visible in specific shares. However, creating new folders/files seems to sync up just fine. For example, I can only see folders up to a specific date, but when I create a new test folder with test files I'm able to view it with no problem at all. Has anyone…
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myZyxel portal
Hello, I have many devices registered under my profile in myZyxel Portal.Now I need to give the control of one of these devices to another user external from my company.How can I trasfer to him the whole device management without allowing him to see my other devices? Thanks for your help.
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ZyWall SecuExtender Mac Monterey
Any idea how to make it work on Monterey. I bought a new MPB and after the migration it does not 'open' on the new MBP. I can see it in the applications but when I try to open it, nothing happens. When I try to remove the app it says the app is open and cannot be removed.
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Security License Check
I paid for a license renewal and you have accepted payment, but you continue to tell me my licenses are about to expire. What's going on?
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Anti-Spam license for uSG60W
I'm constantly informed by Zyxel that my Anti-Spam license expires but I cannot find this license anymore for that I could renew it. Is Anti-Spam now in the 3 in 1 package which claims to cover Anti-Virus, Contetn Filtering and the SecuReporter?
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How can i see my invoices in the MyZyxel portal?
Hi, I recently purchased a license for my firewall and i want to be able to see the invoice.
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customizing SecureReporter report
Hello, I've finally got content filter to log all sites and SSO to tag all the users that access them. Now i have too much information, with microsoft sites being dominant in the log. Is there a way to exclude certain URLs from the log? and i wasn't able to find a way, to send URL access log only. I can edit my daily log…
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CES licensing
Cloud Email security use a user based licensing. But what is meant hear as user? We have about 10 users, but each of them has at least to email addresses in different domains. How can I calculate the needed amount of user licences
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How to remove device from portal.myzyxel.com?
How to remove device from portal.myzyxel.com?
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list user name and website visited in the report
Hello, Director wants to have a report of websites visited by users. We have SecureReport license, i have enabled SSO with AD. What other steps i need to complete to get it working and reporting? thank you
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Zywall SecuExtender 1.2.1 and Monterey
Does Zywall Secuextender 1.2.1 work with macOS Monterey?
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SecuReporter doesn't show any data
Hello, I've just activated the SecuReporter on the USG FLEX 100, FW V5.10(ABUH.0), but I don't see any data on the cloud. On the device: 1) Configuration > Registration > Service > SecuReporter is activated: 2) Configuration > Cloud CNM > SecuReporter enabled for all and service status is activated. 3) Monitor > Security…
