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Security License Check
I paid for a license renewal and you have accepted payment, but you continue to tell me my licenses are about to expire. What's going on?
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Anti-Spam license for uSG60W
I'm constantly informed by Zyxel that my Anti-Spam license expires but I cannot find this license anymore for that I could renew it. Is Anti-Spam now in the 3 in 1 package which claims to cover Anti-Virus, Contetn Filtering and the SecuReporter?
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How can i see my invoices in the MyZyxel portal?
Hi, I recently purchased a license for my firewall and i want to be able to see the invoice.
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customizing SecureReporter report
Hello, I've finally got content filter to log all sites and SSO to tag all the users that access them. Now i have too much information, with microsoft sites being dominant in the log. Is there a way to exclude certain URLs from the log? and i wasn't able to find a way, to send URL access log only. I can edit my daily log…
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CES licensing
Cloud Email security use a user based licensing. But what is meant hear as user? We have about 10 users, but each of them has at least to email addresses in different domains. How can I calculate the needed amount of user licences
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How to remove device from portal.myzyxel.com?
How to remove device from portal.myzyxel.com?
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list user name and website visited in the report
Hello, Director wants to have a report of websites visited by users. We have SecureReport license, i have enabled SSO with AD. What other steps i need to complete to get it working and reporting? thank you
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Zywall SecuExtender 1.2.1 and Monterey
Does Zywall Secuextender 1.2.1 work with macOS Monterey?
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SecuReporter doesn't show any data
Hello, I've just activated the SecuReporter on the USG FLEX 100, FW V5.10(ABUH.0), but I don't see any data on the cloud. On the device: 1) Configuration > Registration > Service > SecuReporter is activated: 2) Configuration > Cloud CNM > SecuReporter enabled for all and service status is activated. 3) Monitor > Security…
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NWA110AX Enable layer 2 isolation
Salve, abbiamo attivato il parametro in oggetto per creare su un' unica Vlan ( la 1 nativa ) due reti. Le due reti hanno lo stesso gateway ma non devono comunicare. Quali sono i parametri esatti che devo attivare per isolare le due reti senza che comunichino ma possano navigare entrambe? L'access point è: MAC…
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Totaly lost with modern Zyxel hardware firewall products
Hi Back in 2014, I have bought a ZyWALL USG 50. It was easy to setup, easy to understand the licensing, and a good product. Now in 2021, I might have to renew my ZyWALL with a modern solution, but it's pretty unclear, and I'm totally lost about the Zyxel product descriptions. a. What is the difference between ATM and USG…
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ZyWALL USG 50 : how to buy a licence ?
Hi I have added my product SERIAL NUMBER, MAC and MODEL into the following page : https://portal.myzyxel.com/my/devices However, I'm unable to buy any licence for my USG 50. Is the product still supported by the Zyxel team ? Do i need to buy a more recent product ? Thank you
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Security License
I have registered and linked a new bundle license to our USG40W. Does it take some time for the license 'days left' to update as it is not showing the new license period now.thanks.
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License for my USG200
I bought some License (UTM Security Pack (1 Year) for USG FLEX 200) for my USG200 still get the Mail that its expiring in 2 weeks. Whats wrong - payed more than EUR 400. I hope that the money is not lost.
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Licence Expiry NSG 100
Hi I had this email today, I assume I can ignore it as we only use our NSG100 for opening certain ports and allowing about 10 users to connect via VPN cloud authentication? Many Thanks Dear Customer, Your access to the license service is about to expire in 60 days. Renew today without interruptions to your cloud service.…
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Unlink a device from Myzyxel/Secureporter
I'd like to unlink my device from *any* service which is off our premises - may it MyZyxel, SecuReporter or whatever. How can I do that?
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Additional licence not activated correctly
Hi, I purchased a renewal for our USG110 this morning, completely forgetting that I'd already purchased a bundle from a website in the UK. I applied the one bought through the Zyxel marketplace, which extended the cover to 366 days. I then added the bundle serial number and it was Activated correctly, but it has not…
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USG20-VPN upgrade from v4.31 to v4.65
Hi there,i'm planning to upgrade the 4/2018 firmware of the firewall.In the Release Note doc of the new firmware (4.65(ABAQ.1)) there is a note stating:**"Recommended upgrade to ZLD4.62 Patch0 or later version first before upgrading to ZLD4.65. "** Does it means i have to download/install the 4.62 firmware first ?And, if…
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USG 110 IDP License
Hi everyone, my local Zyxel reseller told me that the license "LIC-IDP-ZZ0028F" for the USG 110 series is no longer available. Has it been replaced by something else or what ? Regards
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Remove a device from myzyxel
I want to remove a device from myZyxel. Why is it, that I cannot do it, without your interference?
