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SBG3600-N Router firmware
Where can. Find the latest firmware for my SBG3600-N Router. Can you send it to me please, since I have encountered strange outages on my device recently.
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XGN100C disconnecting constantly on Windows 10
Hello, I have two XGN100C NICs on two different X570-motherboard machines, both running Windows 10 and both of these computers drop connections constantly. Network activity doesn't seem to affect it, the cables don't seem to matter (tried 10 different Cat6-Cat7 cables we have), and the Unifi USW-Flex-XG that connects these…
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Remove a device from myZyxel
How to remove a device from myZyxel so I can give it to someone else to register on there own account. All active services have already been moved to our new Device
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What happened to the Anti-Spam package?
Renewed subscription this year and was only offered a 3 app package vs the 5 app package previously offered. Now I've been put in an endless loop because ZyXel sends me emails and my login show the need to renew - however, the link in both take me to the portal showing the same package I purchased.
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How do i renew my services?
I cant find where to renew my services.
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USG60 License renew
Hi I have a USG60 i have just updated my firmware to version 4.70(AAKY.0) and renewed my licences with a 3 in 1 pack. My IDP has not renewed, and is reporting it is in grace period. Please Advise - Many Thanks
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SecuExtender IPSec VPN Client licenses
After I activated the Zyxel VPN Client with a license key. Can I reuse the same key, for exemple, if I have to reinstall the Client on the same PC. What is one of the company PCs break, is the license key lost?
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wrong assignment of a license
good morning, on the portal I have mistakenly assigned a license to a wrong user.is there any way to assign it to the correct user?
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Nebula license managing
Dear community good morning,our company has recently acquired customers equipped with Nebula access points. The active licenses on these Nebula were purchased from the previous IT service provider. We would like to proceed with the transfer of the licenses to us. We would like to understand how licensing works and in…
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License from USG60W to USG FLEX 500?
Hellowe would like to change our USG60W to an USG FLEX 500. Is it possible to transfer the UTM licences from USG60W to FLEX 500? And if yes, how does the transfer works?Thanks in advance!Emanuel
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active License in portal
Hello I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired". But when I check the license key, the portal tells me that the key is not registered. What is going on here? Thanks for the quick solution Kind regards Cateye
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Single License Purchase
Hi I'm no longer able to buy an individual license on the Marketplace as I always did before for my Zyxel's USGs. The security pack bundle is the only option offered by the market. Am I missing something ? Regards Fabio
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Account Settings - Change Email
Hello, How is it
possible to change the email via “Account Information”? https://accounts.myzyxel.com/users/edit_profile It looks
like the email is the only parameter that cannot be changed! Regards, Ikarus
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Pc Software for DMA-2500
Hi. I bought a Zyxel Dma-2500 last week but not have the original cd with the software. Can u help me where can i download the softwares (DigitalMediaServer{.exe})??? I looking for the internet but not found... Thanks for the help. Best regards. Viktor
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VPN License Key - Error 33
I installed the license on a new computer but I didn't uninstall the license on the old computer, how can I activate it again?
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I purchased A/V package. Got notification that it's been activated, yet nothing on appliance.
The serial number is correct. But services have not been activated.
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ZyWALL IPSec client not updating AD content
While connected to the IPSec client, a number of folders are not visible in specific shares. However, creating new folders/files seems to sync up just fine. For example, I can only see folders up to a specific date, but when I create a new test folder with test files I'm able to view it with no problem at all. Has anyone…
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myZyxel portal
Hello, I have many devices registered under my profile in myZyxel Portal.Now I need to give the control of one of these devices to another user external from my company.How can I trasfer to him the whole device management without allowing him to see my other devices? Thanks for your help.
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ZyWall SecuExtender Mac Monterey
Any idea how to make it work on Monterey. I bought a new MPB and after the migration it does not 'open' on the new MBP. I can see it in the applications but when I try to open it, nothing happens. When I try to remove the app it says the app is open and cannot be removed.
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Security License Check
I paid for a license renewal and you have accepted payment, but you continue to tell me my licenses are about to expire. What's going on?
