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active License in portal
Hello I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired". But when I check the license key, the portal tells me that the key is not registered. What is going on here? Thanks for the quick solution Kind regards Cateye
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Single License Purchase
Hi I'm no longer able to buy an individual license on the Marketplace as I always did before for my Zyxel's USGs. The security pack bundle is the only option offered by the market. Am I missing something ? Regards Fabio
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Account Settings - Change Email
Hello, How is it
possible to change the email via “Account Information”? https://accounts.myzyxel.com/users/edit_profile It looks
like the email is the only parameter that cannot be changed! Regards, Ikarus
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Pc Software for DMA-2500
Hi. I bought a Zyxel Dma-2500 last week but not have the original cd with the software. Can u help me where can i download the softwares (DigitalMediaServer{.exe})??? I looking for the internet but not found... Thanks for the help. Best regards. Viktor
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VPN License Key - Error 33
I installed the license on a new computer but I didn't uninstall the license on the old computer, how can I activate it again?
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I purchased A/V package. Got notification that it's been activated, yet nothing on appliance.
The serial number is correct. But services have not been activated.
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ZyWALL IPSec client not updating AD content
While connected to the IPSec client, a number of folders are not visible in specific shares. However, creating new folders/files seems to sync up just fine. For example, I can only see folders up to a specific date, but when I create a new test folder with test files I'm able to view it with no problem at all. Has anyone…
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myZyxel portal
Hello, I have many devices registered under my profile in myZyxel Portal.Now I need to give the control of one of these devices to another user external from my company.How can I trasfer to him the whole device management without allowing him to see my other devices? Thanks for your help.
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ZyWall SecuExtender Mac Monterey
Any idea how to make it work on Monterey. I bought a new MPB and after the migration it does not 'open' on the new MBP. I can see it in the applications but when I try to open it, nothing happens. When I try to remove the app it says the app is open and cannot be removed.
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Security License Check
I paid for a license renewal and you have accepted payment, but you continue to tell me my licenses are about to expire. What's going on?
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Anti-Spam license for uSG60W
I'm constantly informed by Zyxel that my Anti-Spam license expires but I cannot find this license anymore for that I could renew it. Is Anti-Spam now in the 3 in 1 package which claims to cover Anti-Virus, Contetn Filtering and the SecuReporter?
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How can i see my invoices in the MyZyxel portal?
Hi, I recently purchased a license for my firewall and i want to be able to see the invoice.
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customizing SecureReporter report
Hello, I've finally got content filter to log all sites and SSO to tag all the users that access them. Now i have too much information, with microsoft sites being dominant in the log. Is there a way to exclude certain URLs from the log? and i wasn't able to find a way, to send URL access log only. I can edit my daily log…
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CES licensing
Cloud Email security use a user based licensing. But what is meant hear as user? We have about 10 users, but each of them has at least to email addresses in different domains. How can I calculate the needed amount of user licences
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How to remove device from portal.myzyxel.com?
How to remove device from portal.myzyxel.com?
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list user name and website visited in the report
Hello, Director wants to have a report of websites visited by users. We have SecureReport license, i have enabled SSO with AD. What other steps i need to complete to get it working and reporting? thank you
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Zywall SecuExtender 1.2.1 and Monterey
Does Zywall Secuextender 1.2.1 work with macOS Monterey?
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SecuReporter doesn't show any data
Hello, I've just activated the SecuReporter on the USG FLEX 100, FW V5.10(ABUH.0), but I don't see any data on the cloud. On the device: 1) Configuration > Registration > Service > SecuReporter is activated: 2) Configuration > Cloud CNM > SecuReporter enabled for all and service status is activated. 3) Monitor > Security…
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NWA110AX Enable layer 2 isolation
Salve, abbiamo attivato il parametro in oggetto per creare su un' unica Vlan ( la 1 nativa ) due reti. Le due reti hanno lo stesso gateway ma non devono comunicare. Quali sono i parametri esatti che devo attivare per isolare le due reti senza che comunichino ma possano navigare entrambe? L'access point è: MAC…
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Totaly lost with modern Zyxel hardware firewall products
Hi Back in 2014, I have bought a ZyWALL USG 50. It was easy to setup, easy to understand the licensing, and a good product. Now in 2021, I might have to renew my ZyWALL with a modern solution, but it's pretty unclear, and I'm totally lost about the Zyxel product descriptions. a. What is the difference between ATM and USG…
