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MFA for SecuReporter in wrong language
Hi every time I log into SecuReporter now the MFA page that comes up will be in a different language, yesterday it was Russian and today it is French. Use my back button and try again a couple of times it eventually goes back to English. Kind regards Graham
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Help - Locked account - 2FA Issue - Can't get through to customer service
Just after some advice - I've got a USG110 with content filter, Antivirus but after getting a IDP subscription. That said I need access to my cloud account on Zyxel to proceed with this and seem to be locked out. I've been sending messages to Zyxel customer support for the last few days but not getting any response. My…
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Error "Device has already been registered"
Hi, I'm trying to re-register an USG40W which I bought from eBay to my account at MyZyxel.com, however I get an error "Device has already been registered" when trying the steps from the KB below: https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account I've tried deleting…
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How do I port forward in detail?
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Firmware update file for old device
Hi! I'm in charge of maintaining some older products in my network - one of them is the Zyxel Prestige 2302R (model number: 401342) I noticed I can't find older products' firmwares anymore - I'd like some help with getting the most recent firmware :) Thank you!
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firmware upgrade
we have routers usg 100 in 3.30, usg 100 in 2.20 and usg 50 in 3.30 can i install the latest version of the firmware without problem? and if not how should i proceed ?
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Edit option in Community not working
No where to really post this but the edit button on replying don't work😔
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Port Forword Zyxel VMG8623-T50B
Good evening, while I'm doing port forwarding, the port still no open , can you help me , i sent photos e.g. A friend told me that he has a virtual interface that's why you don't unlock the port
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Please delete the User Account
Hello Zyxel Administrators, I didn't find any other way, because unter "My Account" there is no option: Would you please delete my user account from accounts.myzyxel.com and any other zyxel sites? The account is double and not needed any more.
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Zywall USG 200 does not update signatures
Dear all Recently I purchased a Zywall USG 200. It has latest firmware 3.30(AQU.7) / 1.08 / 2015-01-13 16:31:04 and everything runs fine I correctly activated a 30 day trial license for zyxel and kaspersky antivirus and bluecoat content filter. The zywall can resolve and connect to portal.myzyxel.com to refresh correctly…
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Why the License Expiration changed?
Has anyone noticed changes in the expiration of the Licenses? More or less a week ago, while entering the myZyxel site to download the firmware of a USG FLEX 100 that I had to update, I noticed a warning relating the Licenses expiry of an USG FLEX 500 installed at one of my customers. The licenses were migrated from a…
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Why is my license deferred ?
I have this license : S-LJEFT-ANLCQ-GHXLZ-DTDKN-CXUTO Why is it in "deferred" status ? Thank you Kind regards
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USG110 is EOL (End of Life)
We have purchased Zyxel firewall USG110 series 3 years back. I had taken 3 years license which is expiring in another 100days. I want to extend the license for 3 more years. Kindly advise us how to proceed.
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how do i delete all accounts on zyxel
as per subject.
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Need help to move the devices in myzyxel my devices
All devices belong to the same organization Need to move the devices associated with two emails into a third email that already has other devices. Obviously don't want to loose any licenses or subscriptions. Not using Nebula. Thanks for your help
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bought a security license for a NSG200 by mistake.
So i bought a security license for a NSG200 but own a USG200 by mistake. The license website allows for this and suggests that it is highly recommended but does not say it is not for the model that I own. i am trying to order the proper one now and with the great help from support, they pointed me to the correct location.…
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How do I delete my account
As the title says, how do I actually delete my account as no longer needed. Seems can't edit any of your own account information, which is absolutely ridiculous. Also had to pick a random category, just to ask this question.
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Additional APs to FLEX200
Hi, I need to add 2 additional APs to FLEX200 to current 8 APs as default. I don't need or want Secure Wifi with max APs number. I just need only 2 APs - local use only, like in the USG series. How can I do this??
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Licence for nwa55axe
Hi. Bought one of these to start a mesh network and wanted to manage with nebula but when I registered it asked me to setup a trial licence. Is there a way to use these without a licence as I wasn't expecting a licence cost when bought it? thanks
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Move VPN client license fron one pc to another
I need to move the license for VPN IpSec Client from one pc to another, i have already unistalled ZyWall from the old pc but on the new pc the licence result still busy from the old pc. How i can solve this? Thanks.
