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Visio Stencils
Hello, where can I get the Visio Stencils for following products? Firewalls: Zyxel VPN100 Zyxel ATP500 Switches: Zyxel XGS1930-28 Zyxel GS1350-12HP Zyxel GS1200 Access Point: Zyxel WAX620D-6E
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Registered device - transfer
Hi, I purchased a Flex 200 on Ebay. The device is already registered, under I assume the original owner. Can the device registration be transferred…or is it important? Regards, Bret
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Device Has Already Been Registered
We are onboarding a client from another MSP and trying to add devices to our account. I was given information for an access point and when I try to register it I receive the message the device has already been registered.
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Feature Request: ZYXEL Circle [License Expring Days]
Hi, I would like to see the option on ZYXEL Circle to display the remaining days of the license in a table format. It would be convenient to have a clear overview of the license status and manual renewals. Currently, I have to individually access each device, which is time-consuming, in addition to the fact that the portal…
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registration email
Hello, I registered an account last Friday with my work email address but the activation link did not arrive. I have tried to use the resend link option several times, but no link arrives ( i also check on company email server too). I created another account just to contact for help. Who should I write to or report a…
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ZYXEL SBG3600 Firmware upgrade can not be found on internet.
Hi guys can anyone help me with the latest firmware,please. I own this router for the last 4 years and never had any problem till yesterday ( 05 September 2023) I am using LTE only but since yesterday does`t work. Where I can download any firmware for this router model?
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FLEX 200 - Disable all licensing
Just fired up a new Flex 200. Running as on premise mode. Not interested in Nebula or licensing. Right now they all display "Trial". I would like to disable all those services. Also hoping when the trial expires, there is no barrage of warnings, popups etc. How can I disable ALL optional device licensing eg; WebFiltering,…
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Lizenz Kaufen - ok, Zuordnen- ok, Aktivieren-? :-(
Hallo ich habe eine Nebula Professional Pack-Lizenz gekauft und einem Switch zugeordnet und jetzt finde ich nicht die "Stelle" wo ich die Lizenz aktivieren kann. Danke für Eure Hilfe … Beste Grüße von Thomas aus dem Fläming
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Delete my account
Dear Zyxel-Support, unfortunately I couldn’t reach out on a different way which is the reason I try it this way. Since I am no longer using products and services from Zyxel I would like to have all my accounts and data being deleted. Thank you in advance and best regards!
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error device has alredy been registered
I have recently managed a usg-110 product and I would like to add additional services, I wanted to register it on my zyxel account but it has already been registered on another account that I do not know, the procedure to re-register the product does not work, what can I do?
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Como posso alterar o registo do usgflex200
preciso alterar o registo, do equipamento usgflex200, apenas temos o número de serie, o endereço MEC, mas não temos o email de quem registou. Quem tem esta informação é o TI, anterior. não consigo renovar as liceça.
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device registered by another user
after I entered the s/n and the mac address it tells me that it is registered by another user. How can I do?
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firmware zyxel vmg 1312 B30B
Hello,, Where is possible download firmware to Zyxel VMG 1312 B30B? Thanks for answer Best regards
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Zyxel olt 1308s-22
Hey my friend is giving me zyxel olt running and i am configured olt then i reboot olt then olt is not booting then I am ping the ip show me not reachable ip again i connect with console cable then i am start olt and showing debug mode enter every command showing me error please help me for zyxel olt 1308s-22 firmware
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ZYWALL 110 LIC-IDP? How to buy? Or put it on a trashbin?
Hello every, how i can get a license IDP? Or it is impossible today and ZYWALL 110 an oldfag? And i can only put in on the trash?
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MFA for SecuReporter in wrong language
Hi every time I log into SecuReporter now the MFA page that comes up will be in a different language, yesterday it was Russian and today it is French. Use my back button and try again a couple of times it eventually goes back to English. Kind regards Graham
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Help - Locked account - 2FA Issue - Can't get through to customer service
Just after some advice - I've got a USG110 with content filter, Antivirus but after getting a IDP subscription. That said I need access to my cloud account on Zyxel to proceed with this and seem to be locked out. I've been sending messages to Zyxel customer support for the last few days but not getting any response. My…
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Error "Device has already been registered"
Hi, I'm trying to re-register an USG40W which I bought from eBay to my account at MyZyxel.com, however I get an error "Device has already been registered" when trying the steps from the KB below: https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account I've tried deleting…
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How do I port forward in detail?
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Firmware update file for old device
Hi! I'm in charge of maintaining some older products in my network - one of them is the Zyxel Prestige 2302R (model number: 401342) I noticed I can't find older products' firmwares anymore - I'd like some help with getting the most recent firmware :) Thank you!
