Switch ownership

captgoodhope

We're switching IT support companies and need to switch ownership of the account. We're using the free version of Nebula. How can I do that?

Zyxel_Melen

Hi @captgoodhope,

Welcome to Zyxel community!
You may add your new IT support's account to organization administrator first, and then transfer the organization owner.
This topic can help you to switch ownership: 

[Nebula] How to transfer the organization owner to another account?

Notice: Only organization owner can change owner.

Hope it helps.

captgoodhope

Don't have the Change owner button. 

Zyxel_Melen

Hi @captgoodhope,

May I know what privilege is the account you use to login to change owner?
I think that account isn't organization owner.
Just like I mentioned, only organization owner can change owner.
You may use owner account to login and you will see the change owner button.
If there has any concern, please feel free to ask.  

captgoodhope

The owner is our previous IT support company and they're not answering me. I have no contact with them. There has to be a way to change this.

Zyxel_Melen

Hi @captgoodhope,

Let me help you change organization owner.
May you enable Zyxel support and provide your organization name?

Also need you PM me your new IT support's email, so we can help to switch organization owner.

Zyxel_Melen

Hi @captgoodhope,

The transfer is done.
Please check on administrator page.

captgoodhope

Great, thank you very much!