Recover primary?

Secretlyaspy

The app can’t connect to the Multy saying recover primary. How do I do that?

Zyxel_Jerry

Hi @Secretlyaspy

What is the model of the device?
What is the LED light on the Main Multy?
How do you install the Multy device?
Please follow below article to install Multly device.
https://community.zyxel.com/en/discussion/8677/multy-devices-reset-when-certification-authority-expired

Have you registered an account on the myZyxelCloud?
With a registered account, the configurations are saved in both your device and myZyxelCloud
Is it mandatory to register an account before setting up Multy U (WSR30)? — Zyxel Community
Is it mandatory to register an account before setting up Multy X? — Zyxel Community

Secretlyaspy

The system is an ac3000 that was previously installed and has been moved. I used the app to make the new installation. The process stalled a number of times. I reset the Multy (red flashing lights) and started again. The Multy now shows solid white and the WiFi network is up and running as expected. The problem is the app can’t see it. I have registered on the cloud. 

Zyxel_Jerry

Hi @Secretlyaspy

Please provide us the screenshot of the related issue.
Please send us the send feedback on the Multy APP.

Secretlyaspy

Done

Secretlyaspy

I’ve a secondary issue with trying to connect the second node. It fails saying there’s a settings problem

Secretlyaspy

Can you please help me resolve this issue

Zyxel_Jerry

Hi @Secretlyaspy

We've received your feedback from the Multy APP, we'll contact you via email