License and Inventory not working for me

JustinbScanlon

I have purchased 14 licences,  when I try to assign them,  firstly the UI is very confusing and secondly I assign a licence but the device does not show the licence as assigned, and the licence now says inactive.  What am I doing wrong?

Zyxel_Melen

Hi @JustinbScanlon,

Welcome to Zyxel community!
The reason your license still inactive have two possible reason:
1.Your organization is still in trial period.
2.Your organization is still in base pack and you haven't upgrade your organization to Pro/Plus pack.

You may check this topic first to know how to assign license and upgrade you organization to Pro Plus pack:
nebula how to register your nebula license

Or you can enable Zyxle support to let me help to check.
Please go to Help > support request > Zyxel support to enable it.
After you enable Zyxel support, may you also tell me your organization name so I will know which organization I should check.