License and Inventory not working for me
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JustinbScanlon
Posts: 1
in Nebula
I have purchased 14 licences, when I try to assign them, firstly the UI is very confusing and secondly I assign a licence but the device does not show the licence as assigned, and the licence now says inactive. What am I doing wrong?
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All Replies
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Hi @JustinbScanlon,
Welcome to Zyxel community!
The reason your license still inactive have two possible reason:
1.Your organization is still in trial period.
2.Your organization is still in base pack and you haven't upgrade your organization to Pro/Plus pack.
You may check this topic first to know how to assign license and upgrade you organization to Pro Plus pack:
nebula how to register your nebula license
Or you can enable Zyxle support to let me help to check.
Please go to Help > support request > Zyxel support to enable it.
After you enable Zyxel support, may you also tell me your organization name so I will know which organization I should check.
Zyxel Melen
0
Zyxel Employee
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